Business ProfileforBerkenkotter Motors LLC

I purchased a 2014 Audi A6 from the Berkenkotter dealership in Brighton on August 9,2022 from *******************************. After getting it home, I realized that there was a crack in the windshield all across the bottom of it. I got a hold of *** and asked if they'd replace it, since I would've insisted on that had I noticed it. He said that they would. Over several weeks, *** kept changing times to have it done, ignored me as I tried to get a hold of him and when he would respond, I'd get the run around some more. After a few months, he stopped responding all together. Since the crack was in an inconspicuous place, it was something that was put on the back burner, with life, business, health and family taking center stage. Finally on Sept 1, 2023, the crack had spread to the middle of the windshield and I decided that I had better call the dealership and talk to a manager, to finally get the windshield that I was promised. I talked to the manager, ****. I explained the situation and he basically laughed and said that it had been over a year so I was out of luck. I continued explaining that I had had 3 surgeries in the last 16 months and between, recovery, trying to get caught up with business (I'm a home remodeling contractor) and life, I hadn't taken the time to pursue the matter but, since it was promised, and I had all the documentation saved on my phone between ******* and myself, I expected them to honor it. He said that he'd call the owner and get back to me. He called me back after (supposedly) talking to the owner and told me that they wouldn't do anything for me. I can't believe that not only will they not honor their promise, that ******* is still employed there. I'm extremely frustrated and will be filing a claim in court if this isn't resolved.