Rickenbaugh Cadillac/Volvo

Find out more about this business:

BBB Accreditation BBB Rating Business Contact and Profile Additional Locations and Phone Numbers Licensing Customer Complaint History

Government Actions Advertising Review Industry Tips BBB Copyright and Reporting Policy

BBB Accreditation

This company has been a BBB Accredited Business since February 1983. This means it supports the BBB's services to the public and meets our BBB Accreditation standards.

BBB Rating

Based on BBB files, this business has a BBB Rating of A+ on a scale from A+ to F.

Click here for an explanation of BBB Ratings

Additional Locations and Phone Numbers

Licensing

Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/

Customer Complaint History

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 3 complaints about this company in the last 36 months, our standard reporting period. Of the total of 3 complaints closed in 36 months, 2 were closed in the last year.

Government Actions

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

Industry Tips

Lemon Law - Colorado

The Colorado Lemon Law applies only when a vehicle is purchased with a manufacture's warranty. If the vehicle has a defect that substantially impairs the use and value within one year of purchase, and the defect is not repaired after a "reasonable number of attempts" (4 attempts) for the same defect, within the first year after the original delivery date, consumers may then have recourse under this law. This also applies when a vehicle is out of service for 30 or more cumulative business days during the warranty term or one year after the delivery date, whichever is first.

It is important to note that defects such as squeaks and rattles that do not affect the use or market value of the vehicle are not covered. Also, defects resulting from abuse, neglect or unauthorized modifications or alterations of the vehicle by a consumer is not covered.

Prior to suing a manufacturer for a refund or replacement vehicle, consumers must first send a written notice of the defect by certified mail to the manufacturer. Consumers must allow the manufacturer the opportunity to repair the vehicle and or pursue the manufacturer's informal dispute resolution program if one exists.
CONSUMER TIPS:

*The Lemon Law applies to new vehicles under one year old.

*The Auto Industry Division requires a formal written complaint. Their mailing address is:
1881 Pierce St, #142
Lakewood, CO 80214

*Verbal agreements made by a dealer often cannot be enforced, unless stipulated in the contract.

*There is no right to rescind a vehicle purchase contract.

*All dealers must post a buyers guide on all used vehicles.

*A "high pressure" sale is not illegal.

*Do not be reluctant to bargain or hesitate to say no.

Automobile Dealers (New & Used Sales)

A car is one of the most important and costly purchases you may make. Do not take this process lightly or make hasty decisions. An ethical auto dealer will take the time to allow you to make a conscious decision. Consider the following tips for smart car-buying:

* Decide how much money you can spend and what type of car best suits your needs.

* Research various models to determine those that are the safest, most reliable, and otherwise suitable.

* Narrow your choices to several cars. Do not make the mistake of having your heart set on one car -- it may reduce your bargaining power.

* Obtain updated price lists to compare dealer costs displayed on the window sticker. You will know how much bargaining room you have on the basic car and individual options.

* Get a firm quote, in writing, from the dealer.

* Shop around at several dealerships. Get each dealership's BBB Reliability Report.

* Keep all negotiations separate. Consider questions about financing, service contracts, warranties, trade-ins or other extras after you have settled on a price.

* Test drive the car before purchasing it. Take a test drive checklist with you to examine important characteristics of the car.

* Do not sign a contract before reading it very carefully and understanding all its provisions. If a clause concerns you, ask to have it explained, or if necessary, changed. Double check all the figures to make sure they coincide with what you have agreed upon.

* It is important to know that there is NO RIGHT TO RESCIND on a contract. Once you sign everything, the car is yours unless the contract specifically states any options to cancel.

* Before you drive away from the dealership in your new car, take a few minutes to carefully inspect it.

-Check over the exterior of the car for any damage, such as "dings" or scratches.

-Make sure the spare tire and equipment are where they should be, and that the tire is inflated to manufacturer specifications.

-Make sure all the hubcaps and body moldings are in place.

-Make sure all electrical items function properly.

-Check the Vehicle Identification Number on the car to ensure it matches the one on the contract.

-Ask the salesperson to demonstrate each accessory -- such as setting the clock or turning on the bright lights. Also ask how to check the oil, coolant, transmission fluid, and battery.

-Make sure you have the owner's manual, warranty forms, and all legal documents.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with Rickenbaugh Cadillac/Volvo, please let them know that you contacted BBB for a BBB Reliability Report.

ID: 12987
Report as of November 8, 2009 01:45
Copyright^© 2009 Better Business Bureau