Business ProfileforMcDonald Volkswagen Audi

On October 17, 2023 I was leased a 2024 VW Taos car from McDonald Volkswagen in *********, **. After driving it extremely carefully and not hitting anything of concern (potholes, etc.), I had it parked outside my friends house on the night of December 9, 2023. The next day it would not move. I had it towed to McDonald Volkswagen on December 11, 2023 and had it inspected. I was then told it had over $10,000 worth of damage on it and would need to be repaired. I had my insurance write me a check for the repair cost and was told the repair shop was waiting on some parts for my car to be able to repair it. It has now been over three months (will be four months on April 11, 2024) with my car sitting in the repair shop and have been told they are having trouble getting a critical part to fix it, since it is a 2024 model and Volkswagen has not made the parts readily available for this car to be fixed. I have been met with hostility, supply chain excuses, and have been forced to continue to pay my lease of $355 per month while my car sits in the repair shop with no end in sight of when this part will come in. 3+ months later there has been no resolution. This has caused extreme issues in my life not having my car, having to pay for a lease for a car that is at the hands of the manufacturer for the part, and have not been provided any explanations or ways to mend this issue. I am extremely upset with both McDonald Volkswagen for their lack of concern for this problem and Volkswagen America for no urgency in solving this problem. I have been in contact with the McDonald Volkswagen repair shop since December 11, 2023 and have also been in contact with the Volkswagen Group of America, who assured me they would provide me weekly updates on the part I need, which they have stopped doing and have not been returning my calls.