Business ProfileforGroove Mazda

Use this dealer at your own risk!Took my Miata in for Tuesday (3/2/22) appointment to replace fuel pump (recall) + oil change. Chose to prepay for 3 oil change bundle ($170) to save some money. They said they would throw in a free car wash. Was told it would be ready that afternoon. Next day was told a damaged harness also needed to be replaced (as part of recall) and that part would not be available until Thursday. Thursday afternoon was told part not available until following Monday. Late Tuesday afternoon (one week after drop off), told it was ready and said it was OK to pick ** in AM. Wednesday morning picked ** car. Car not washed. Came in with 1/4 tank of gas and received with tank half way through red/empty zone with only 18 miles driving distance remaining. Came in with **** mpg and hundreds of miles on trip data. Received with trip data showing 19 miles driven at 1.2 mpg. Paper records falsified to claim only one mile driven. All favorite radio stations gone. Only one radio station (Ive never listened to) is now default on radio. Was told my payment included two additional oil changes at no charge but paper work provides no documentation of this. While I was at service desk another customer came in complaining about service he was forced to prepay for and dealership could not perform but still no refund after more than 3 months. What a nightmare! Vehicle obviously joyride redlined (and possibly damaged) based on car trip data. Horrible service and dishonesty. Use this dealer at your own risk!