Customer ReviewsforAutoNation Subaru Arapahoe

Absolutely blown away with my experience at Autonation Subaru Arapahoe!!! ***** and ****** got me the absolute best deal for my trade in and not only that, they were willing to negotiate with me on a number of different things to get me at my desired monthly payment!I cant stress enough, please go to this location if youre in the market for a new Subaru!! And even better, work with ***** and ****** for the best experience possible! I appreciate you guys so much and I will continue to spread the word about you guys here!

Appalled at the lack of customer service and refusing to call me back after I reached out to Auto Nation Subaru multiple times to inform them of my experience. I had an appointment for a Subaru recall and asked them to check leakage around the transmission area of my car. When we went to pick the vehicle up the service advisor informed us that the repair on the transmission leakage would be $2,313.75. He informed us he had checked all warranties related to our vehicle and it wasnt covered under anything and the fact that we hadnt signed up for the extended warranty, the full price of the repair would be our responsibility. After doing a quick ****** search I discovered that Subaru had extended the warranty on our vehicle from 5 years/60,000 miles to 10 years/100,000 miles for the transmission (my vehicle had ****** miles on it) and the work needing to be done was in fact covered under warranty. With this information, I made an appointment with ********* Subaru in Colorado Springs, where we purchased the car, and confirmed with them on the phone that if the vehicle was in fact leaking from the transmission that the repair would be covered under warranty. I was extremely disappointed in Auto Nation, had I taken their advice we would have been out $2313.75 for a job that was completely covered by warranty!!! I am only reporting this due to the fact that I have made numerous phone calls to Auto Nation asking to speak with a service manager to inform them of our experience and have yet to hear back from anyone. I have left several voice messages over the course of 3 days. I did miss 1 call from them and called them right back only to be sent to voicemail again. One phone call resulted in me being transferred to a manager and being on hold for 35 minutes until the call was dropped. I simply wanted to inform them of my experience with their service department out of concern this may have happened to other people who are getting charged for work they shouldnt be. I wanted to inform upper management of what transpired because I believe its imperative to conducting an ethical business. I am incredibly disappointed and frustrated with the lack of customer service Ive received from Auto Nation.