Business ProfileforIdeal Carstar Auto Body

On 11/7 I dropped my vehicle off for repair and was denied an estimated completion date. It needed a frame replacement and it would take 2-4 weeks to arrive. I requested my vehicle be returned while I waited so I could continue to work and they denied because they would do the body work during this time frame. The frame arrived the week of 12/1 and I was then informed my vehicle had been sitting untouched the entire duration from 11/10-12/5. I was told it was going for the frame swap that week. After 2 weeks I made more than 10 attempts to get an update. They promised to return my calls and did not. On 12/19 I was informed they still had not started the frame replacement. At that time I asked about a known suspension issue and was told they did not find any issues. They said they were waiting on a frame mount and other than that all parts were in and all body work was completed. 1/23 I was informed all collision work was completed but had identified the suspension issue they previously overlooked. I gave them the information for my warranty company and asked them to submit paperwork for approval. My truck sat for more than 5 business days when I followed up. They told me they submitted the paperwork to my warranty company but when I called the warranty company I found out that information was untrue. I asked for an update on this situation and was then informed they had lied about the body work and they were still waiting for a bumper that I was told was already installed. Over two weeks I asked for updates and they refused any information regarding the warranty. On 2/6 I was informed they replaced the suspension part without my permission or knowledge. Per the motor vehicle repair act they are required to give an estimated completion date and are not to do work without my approval, both of which they have violated. I also believe they falsely kept my vehicle under pretenses that work was being completed to avoid my taking it to another shop.