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Find a Location

Mercy Housing has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMercy Housing

    Apartments
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    Mercy Housing, Inc. and its affiliates receive significant funding from federal, state, and local government subsidies in various forms, including low-income housing tax credits, low-interest rate loans, grants, and rent subsidies for qualifying very low, low and moderate-income tenants. Since the organization does not receive significant public support, the BBB has not performed a charity review on the organization.

    Mercy Housing's mission is to create stable, vibrant and healthy communities by developing, financing and operating affordable, program-enriched housing for families, seniors and people with special needs who lack the economic resources to access quality, safe housing opportunities.

    Since 1981, Mercy Housing has been developing affordable, program-enriched housing for low-income families, seniors and people with special needs who lack the economic resources to access quality, safe housing opportunities.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Headquarters
    1600 Broadway Ste 2000, Denver, CO 80202-4929
    BBB File Opened:
    1/7/2003
    Years in Business:
    42
    Business Started:
    12/24/1981
    Business Started Locally:
    12/24/1981
    Business Incorporated:
    1/1/1981
    Type of Entity:
    Corporation
    Alternate Business Name
    • Gardner House
    Business Management
    • Ms. Lillian Murphy, RSM, Chief Executive Officer
    • Ms. Barbara Faulhaber
    Contact Information

    Principal

    • Ms. Lillian Murphy, RSM, Chief Executive Officer
    Additional Contact Information

    Fax Numbers

    • (303) 830-3301
      Primary Fax

    Customer Complaints

    13 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/03/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I have all the medical documentation of the two assaults from my neighbor at the Rose at ********************************************************. Mercy Housing did nothing to address this issue and stonewalled me when I went to their office after being discharged from the hospital with documentation. As a result, I have been terrified to go back to my unit since June 4th, 2023, which was the date of the assault. I'm trying to upload the medical documents but the file exceeds the 5mb size restriction for uploading.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rose V

    1 star

    07/16/2021

    Brettler mercy Housing in Seattle is the most evil group of staff my family's suffered racism and a unit with all walls black and two and a half years of fighting them to fix it with no help and two pets so far have died in there! They delete comments on other sites and treat all residents there less than zero.. they need to be investigated. My neighbor had the same stuff in her home and we told them about it and they ignored my cries and painted their home in 2 days with no problems... Mine is still not done and I've not been able to live there for 7 months this is WRONG !!

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