Business ProfileforGetResponse

I can now see why GetResponse has an F rating with the BBB. Without ANY warning whatsoever, GetResponse shut down ALL of my optin forms and wouldn't allow me to send emails because of a simple issue with my ReCaptcha that I didn't realize was deactivated. I was able to reactivate the ReCaptcha very quickly (in about 5 minutes), but their tech support still kept me shut down for about 24 hours. Their chat support is completely useless and just tells me "we've escalated the issue". I already have double optin setup so there was no risk of spambots being subscribed, and like I said, I reactivated the ReCaptcha within 5 minutes of them emailing me telling me they shut down all of my optin pages. And even after they FINALLY reinstated my account, now there is another issue I discovered where many very legitimate emails can't optin and aren't subscribed to my GetResponse autoresponder. It has been incredibly difficult to get their chat team to acknowledge this problem as they just kept saying things like "That's highly unlikely" or "My email works", but then after going through multiple reps, I FINALLY got through a to one that did acknowledge the problem and said that someone should get back to me within 24 hours, but it's been well over 24 hours and no one has responded. Again, I just get the chat reps saying "We've escalated the issue", but nothing has been escalated - at all. I cannot recommend strongly enough against signing up with GetResponse. I've paid for multiple years in advance that is non refundable, but I'm in the process of looking for a much more dependable email autoresponder service.