Business ProfileforHorizon Services

Horizon will not honor a 12 year warranty with my Lennox air conditioner. First you have to have maintenance done every year at a cost of $148 per year. The service does not include any filters which they want to replace for $275 each. If you don't do the maintenance and buy the filters every year, then Horizon claims that is neglect and abuse to the air conditioning system. No matter what the problem is with the air conditioner, the neglect claim by Horizon will instantly void the warranty and any chance of having warranty work done. If the power takes out a component, then the excuse is "An act of God" and again not covered by warranty. If thats not enough, the Horizon technician misdiagnosed and problem with my system and said my main control board was bad and again not covered under warranty. That board was $450 from Horizon. Since Horizon claimed voided warranty, I replaced the board myself. Upon replacing the main control board, The problem was exactly the same. A google search was point to the blower motor as the cause of the problem. I called Horizon and asked for a second evaluation. I was greeted by a warranty technician that promptly said my system had been neglected, an act of God for the original problem, and now since I changed the main board under the misguided direction of the original technician, I've voided all warranty past and present. Horizon is preloaded with all of the excuses NOT to perform any warranty work. Horizon wanted to perform non-warranty repair of the blower motor for $2500 plus service call charges. I was forced to repair the AC myself. I installed a new blower motor for $249 and a couple of hours of my time. Problem solved no thanks to Horizon Services. I purchased my AC system from Horizon new with the promise of a 12 year warranty. Horizon now refuses to honor the warranty. I have a worthless warranty and promise from Horizon. Im asking for $2500 for my parts and labor to repair my AC unit.