Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Delmarva Power has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Delmarva Power

      401 Eagle Run Rd Newark, DE 19702-1602

      BBB Accredited Business
    • Delmarva Power

      630 Martin Luther King Blvd Wilmington, DE 19801-2306

      BBB Accredited Business
    • Delmarva Power

      PO Box 6066 Christiana Building Newark, DE 19714-6066

      BBB Accredited Business
    • Delmarva Power

      5 Collins Dr # 84CP22 Penns Grove, NJ 08069-3600

    • Delmarva Power

      800 N King St Wilmington, DE 19801-3550

      BBB Accredited Business

    Business ProfileforDelmarva Power

    Electric Companies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.1/5stars

    Average of 29 Customer Reviews

    Customer Complaints

    165 complaints closed in last 3 years

    66 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/1/1966

    Years in Business: 115

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Delmarva Power has 10 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Delmarva Power

        401 Eagle Run Rd Newark, DE 19702-1602

        BBB Accredited Business
      • Delmarva Power

        630 Martin Luther King Blvd Wilmington, DE 19801-2306

        BBB Accredited Business
      • Delmarva Power

        PO Box 6066 Christiana Building Newark, DE 19714-6066

        BBB Accredited Business
      • Delmarva Power

        5 Collins Dr # 84CP22 Penns Grove, NJ 08069-3600

      • Delmarva Power

        800 N King St Wilmington, DE 19801-3550

        BBB Accredited Business
      Location of This Business
      401 Eagle Run Rd, Newark, DE 19702-1602
      BBB File Opened:
      3/1/1966
      Years in Business:
      115
      Business Started:
      4/22/1909
      Business Incorporated:
      4/22/1909
      Accredited Since:
      3/1/1966
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Delmarva Power & Light Company
      • Atlantic City Electric
      Business Management
      • Ms. Terri Leon, Accounts Payable
      • Mr. Customer Care Office
      • Ms. Bridget Shelton, Program Director
      Contact Information

      Customer Contact

      • Mr. Customer Care Office
      • Ms. Raenell Worrells, Administrative Assistant
      Additional Contact Information

      Fax Numbers

      • (302) 224-6122
        Other Fax
      • (302) 429-3328
        Other Fax

      Phone Numbers

      Customer Complaints

      165 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      29 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Yvonne H

      1 star

      08/30/2024

      Absolutely horrible company. I am signed up to receive text and email alerts for when I have a bill ready and when payments post. All was good until May when I just stopped receiving the alerts. I checked my account and it is showing I am still set up. My email and phone did not change. I called and the person I spoke to had no idea why it stopped working so he put in a trouble ticket. He told me that once it was fixed I would know as I would get alerts. He said if I didn't get an alert by the 12th of the next month to call back, No alert so I called back. This time I am told that it is an outage and it's not just me, no one is receiving alerts. They are aware of the issue and working on it. She had no idea how long before they would have it fixed. So I waited, 2 more months go by and still no alerts. So I call back. This time the guy tells me that there is nothing they can do and it's an outage that they have had for years. WHAT?? Clearly thats a lie because I was getting alerts 6 months ago and had been for years up to that point. He blows me off and says there is nothing they can do. I decided to check with a friend and guess what.. she is currently getting alerts! Clearly there is some issue with my account and they just refuse to fix it or even look into it. This is unacceptable. Unfortunately there is no other option for me to get electric!!! If there was I would NEVER do business with this company. If you have a choice I would recommend not using Delmarva.

      Local BBB

      BBB Serving Delaware

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.