Business ProfileforDelmarva Power

Absolutely horrible company. I am signed up to receive text and email alerts for when I have a bill ready and when payments post. All was good until May when I just stopped receiving the alerts. I checked my account and it is showing I am still set up. My email and phone did not change. I called and the person I spoke to had no idea why it stopped working so he put in a trouble ticket. He told me that once it was fixed I would know as I would get alerts. He said if I didn't get an alert by the 12th of the next month to call back, No alert so I called back. This time I am told that it is an outage and it's not just me, no one is receiving alerts. They are aware of the issue and working on it. She had no idea how long before they would have it fixed. So I waited, 2 more months go by and still no alerts. So I call back. This time the guy tells me that there is nothing they can do and it's an outage that they have had for years. WHAT?? Clearly thats a lie because I was getting alerts 6 months ago and had been for years up to that point. He blows me off and says there is nothing they can do. I decided to check with a friend and guess what.. she is currently getting alerts! Clearly there is some issue with my account and they just refuse to fix it or even look into it. This is unacceptable. Unfortunately there is no other option for me to get electric!!! If there was I would NEVER do business with this company. If you have a choice I would recommend not using Delmarva.