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Find a Location

Willis Ford Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforWillis Ford Inc.

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/20/2008

    Years in Business: 30

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    15 N DuPont Blvd, Smyrna, DE 19977-1544
    BBB File Opened:
    5/12/2008
    Years in Business:
    30
    Business Started:
    1/1/1994
    Accredited Since:
    5/20/2008
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Willis Ford Smyrna
    Hours of Operation

    Sales

    M:
    8:30 AM - 6:00 PM
    T:
    8:30 AM - 6:00 PM
    W:
    8:30 AM - 6:00 PM
    Th:
    8:30 AM - 6:00 PM
    F:
    8:30 AM - 6:00 PM
    Sa:
    8:30 AM - 4:00 PM
    Su:
    Closed
    Business Management
    • Mr. Santosh Viswanathan, Owner
    Contact Information

    Principal

    • Mr. Santosh Viswanathan, Owner

    Customer Contact

    • Mr. Santosh Viswanathan, Owner
    Additional Contact Information

    Fax Numbers

    • (302) 389-0130
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kyle W

    1 star

    02/27/2023

    I stopped in to willis ford in smyrna to look at a 2022 Ford maverick on 1/24/23. After a test drive I went in to talk with the salesman to have him give me options on how much a payment would be should I decide to purchase the vehicle in question. After the numbers came back and I didn't like the way they looked I informed the salesman that I wasn't interested in pursuing the truck in question any further and left. I have now received 3 letters in the mail from M&T Bank, Citizens Bank, and truist bank stating that I requested a loan for this truck, which I did not do. I stopped in to speak with the salesman about the issue and was told not to worry about it and that an average of 6 or 7 people a month come in with the same issue. This isn't a reassurance or a resolution to my issue and if anything it shows the general incompetence of this company. I told them that they needed to call the banks in question and any other banks that they applied to without my permission and they apologized and said that they would but I have my doubts. I will not be doing any business with willis in the future and I would recommend anyone interested in purchasing a vehicle to do the same.

    Willis Ford Inc. Response

    03/20/2023

    Mr. Wigmore was in our dealership and wanted to see how much his monthly payment would be on a 2022 Ford Maverick. Mr. Wigmore was told that in order for us to get an accurate monthly payment, we would need to submit his information to the bank. Mr. Wigmore then provided his social security number, birth date, and other pertinent credit information. Once the bank came back with an interest rate and term, we were able to provide Mr. Wigmore with an accurate monthly payment. Mr. Wigmore at that time chose not to purchase the vehicle because of the monthly payment. We could not have submitted Mr. Wigmore's credit information to the bank without Mr. Wigmore volunteering the information. The letters he received are from the banks stating that there was an attempt to secure financing, as all banks do.

    Local BBB

    BBB Serving Delaware

    BBB Reports On

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