BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Universal Concepts include:
- BBB does not have sufficient information to determine how long this business has been operating
- 11 complaints filed against business
- Failure to respond to 5 complaints filed against business
- 1 complaint filed against business that was not resolved
- Length of time business has taken to resolve complaint(s)
- BBB does not have sufficient background information on this business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||11|
Additional Complaint Information
BBB has received multiple complaints that indicate difficulties with cancellation and refund policies. In July of 2013, BBB reached out to the company to update and modify it's disclosures, but to date, has not received a response. After further BBB investigation (by review of marketing materials and company letterhead) the company appears to do business under multiple names (A2Z Vacations (the name marketed to consumers); Universal Concepts (the name that appears to show up on consumers' credit card statements). BBB requested the business clarify the relationship between their various business names, but has not received a response. In addition, through a google and bing search it was found that the location of this business is that of a virtual office/mail forwarding address, and not a physical location. The business has not disclosed its physical location to the BBB after requested.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
Phone Number: 302-577-8778
Fax Number: 302-577-8203
Business ManagementMr. Jack Bently
VACATION TIME SHARE