Business ProfileforFabrizio Salon & Spa

On May 10th, 2023- Appt to have my Hotheads tape-in extensions moved up. Extensions were purchased from the Salon. Extensions were “ripping”&probably defective. Stylist took all ($500) extensions upon removing them from my hair to return. According to the Hotheads company and CEO, ******* ******, Hotheads has a 90-day hassle-free warranty if the quality doesn't meet customer expectations. email 6/20/23 Upon leaving the salon, they said they would “call me” when they had info about my extentions & would reschedule my next appointment. They never called. After three weeks of not hearing anything, I LM to call me back when they could. I was never called back. I called back again and left a message a week or so later. Still I did not receive a call back. I called back again left a vm several times. After research, I actually talked to the distributor at Twin State, ******* and ******. *not special order items. They told me to request REFUND from salon. The rep for salon, Laura, was supposed to send them to Twin State.Twin State has verified that the salon was refunded their money. June 27th or 28th, I contacted Twin States again. She was going to give the situation to her office manager to see what could be done. June 30th, I call daily or several times a day hoping someone will answer. It seems seems like it should be illegal to take my money and withhold product. . I have a receipt that I paid $670 for my original appointment to have them installed. $500 -tape in extentions, $100 for the installation of them, and $70 for color to match extensions. They I have spent 8 weeks chasing them and they took my money. They took the product and did not provide a refund or replacement product. I feel robbed. Literally. I live an hour an a half a way approx. I’ve spent hours on the phone and documenting this all. My time is worth so much more. Personally, Now I believe it would be more than fair to ask my entire purchase appointment price of $670 to be refunded.