Business ProfileforWind Bender Heating Cooling Plumbing LLC.

Originally a company called D & B Plumbing was dispatched for my faulty garbage disposal and leaky pipe in the downstairs ceiling. They simply "reset" the garbage disposal and misdiagnosed the leak coming from the downstairs ceiling. They advised it was coming from the master shower. However after I left for a two week vacation and noone was using the shower, I came home to fresh water coming down out of the ceiling. In the meantime I had another open repair order for my water softener that had been dispatched to Wind Bender via 2-10 Home Warranty. When Wind Bender called to set the appointment I was "up sold" on a "comfort plan" at $20 a month for a one year contract advising that all of my plumbing throughout the house would be checked and that I would be advised if there are any other concerns. **** from Wind Bender came out and inspected my water softener and stated I needed a replacement. **** advised that I currently had a 35,000 grain softener unit but that he would submit to 2-10 Home Warranty that I have a 45,000 grain unit because he stated they would only replace the same size unit and he felt my home size called for a bigger unit. Because of this submission the claim was approved but I was advised I had a $900.00 out of pocket expense seeing the quote was way above the $1,000 that is allotted for a water softener (seeing he submitted the request for a larger unit) which of course 2-10 was not privy to. I was advised I had two choices, I could pay the $900 difference or they would mail me a check for $900, which really put me in an unfortunate situation seeing they do not pay for "2nd opinions" and I had no option to have another company come out and bid the right size so I could get it fully covered. Also during his visit he checked the plumbing leak in the ceiling on the 2nd floor and the faulty garbage disposal. I was advised the plumbing leak in the ceiling was a simple fix for $290.63 and that he could knock that out right then and that I needed a new garbage disposal and quoted me $417.58. I reminded him I had a home warranty. Although he seemed frustrated I wanted to go through them rather than just paying him directly, he stated I would need to submit these issues through the home warranty like I did the softener and ask 2-10 for them to be dispatched. I went ahead and followed those instructions and 2-10 dispatched Wind Benders to come out and assess the faulty garbage disposal and leak in the lower level ceiling. **** came out a second time the following week but this time he changed how he worded both issues to his employer Wind Bender and as a result they mis worded it to 2-10. Somehow 2-10 was under the impression that the leak in the downstairs ceiling was as a result of a prior technician's faulty work and they denied it, meanwhile on the original quote from **** (before he knew I was going to submit to my home warranty) it does not say that at all!!! **** also changed the wording for the garbage disposal when it was submitted for approval and it was denied too!! Turns out **** was trying to put a different style garbage disposal in lying saying that the model I have is discontinued so within his quote he asked for $300 in modifications on top of the price of a new disposal which 2-10 does not cover!!! It is a GE model number Continuous Feed Garbage Disposer (1/2 HP), Part# GFC520F replaced by GE. The new Part, #GFC520N (also manufactured by GE). I did not need any modifications! To think I have $3,000 in coverage for appliances as well as up to $3,000 in sealed plumbing issues and $1,000 for water softener coverage yet Wind Bender managed to try to extort me for "additional charges" above their plan coverage for their own personal gain. I called Wind Bender multiple times and finally spoke with Supervisor ***** who called 2-10 and had me on speaker and added **** to the call. ***** tried to clear it up with 2-10 but in my opinion did not do a great job. When ***** advised them that the information they got was wrong, 2-10 gave push back stating that they got the information directly from Wind Bender the company she is calling from. Then Wind Bender started sending me multiple invoices which felt like extortion. And here I sit with leaking plumbing and a broken garbage disposal due to the negligence of Wind Bender. I believe Wind Bender falsifies quotes in order to get partial approvals from the home warranty to warrant "up charging" so that they can get maximum reimbursement for needed repairs (reimbursement from home warranty and additional reimbursement from customer). They have found an "under the radar" way to do this. And they must be stopped before any other consumer is hurt by this type of extortion. Shame on Wind Bender, the upside to being an "in network" provider for a home warranty company is volume not necessarily high tickets. Wind Bender has decided they want as much money as they can squeeze out of every dispatch no matter how unethical it is.