Business ProfileforTown & Country Furniture
Furniture Stores
At-a-glance
Related Categories
Overview
This store offers furniture sales.
Products & Services
Business Details
- Location of This Business
- 125 W. Water St., Piqua, OH 45356
- BBB File Opened:
- 2/13/1987
- Years in Business:
- 51
- Business Started:
- 8/1/1973
- Alternate Business Name
- Coss, Inc.
- Business Management
- Mr. Bruce Soifer, President
- Contact Information
Principal
- Mr. Bruce Soifer, President
Customer Contact
- Mr. Bruce Soifer, President
- Ms. Debra Wead, Office Manager
- Mr. Robert Soifer, Vice President
- Additional Contact Information
Fax Numbers
- (937) 778-1181Primary Fax
Website Addresses
- (937) 778-1181
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My wife and I purchased an Allura brand couch from Town & Country Furniture on 3/3/2024, our second couch purchase from them, in fact. ***** Soifer, one of the co-owners is a fellow photographer that I met through our mutual hobby and he had encouraged me to come in and make a purchase as a VIP (returning customer) and help them move their remaining inventory as he and his brother *** were soon closing their business and would make us a good deal. I'm not sure we got a significant deal, but we did get a headache of a problem that ***** and his supplier (Franklin Sofas and Sectionals) have refused to remedy. I have been in touch with ***** since 3/17 when I reached out to him personally via Facebook Messenger. He tried getting help from the factory rep, but as you can see in the attached email nobody has offered a solution other than live with it. In fact, the factory has adamantly claimed there's no problem. Please refer to the attached images and email that has gone unanswered since my 4/28 reply when I provided a link to a video fully clarifying the problem. The problem is rather simple - we are missing a short angled cushion on one side of the modular couch system. One side does not match the other, which went unnoticed by us in the showroom at the time of purchase, but was realized only after taking delivery of the couch in our home. All I expect is for Town & Country to facilitate a replacement cushion from Franklin, or if that is not possible to take back the couch and issue us a full refund of $1,786.90 (not including my own cost incurred to have the couch delivered to my home). Either resolution would be satisfactory at this point, but no action is not acceptable, which is why I am seeking help from the BBB. Please let me know what options I have to get help resolving this dispute. My concern is that with the business nearing closure, ***** and *** have no continued interest in customer service or satisfaction.
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sharon B
1 star
12/16/2023
I have been to this store several times and have purchased furniture there. I will not return to this store ever again because of a recent experience I had.
I had a horrific fall and broke my hip and arm. I spent 11 days in the hospital and have a ways to go yet before I heal.
Could not move my left side and the pain was excruciating because I also could not take the strong medicine I needed.
So my husband took me to Town and Country to purchase a lift chair to help me get up and down. When we entered the store no one came up to us but yelled from the back what we wanted. We told them and I had to walk to the back of the store.
I tried a few chairs and found one I liked. When I asked how soon I could get it he said the next day if I could pick it up!
Of course I couldn't obviously so he added he would have to add a delivery fee!! I expected that but he said it several times and acted like he didn't want to bother with us!!
Now you have to remember I had fallen and broken bones in my hip and was in the hospital for 11 days. I had just gotten out of the hospital and needed help. I could not wear stylish clothes and I couldn't even do my hair and the owner was not nice to me let alone showed any compassion for what I had been through.
What if someone worse off than me had gone in and got the same treatment. He made me feel like a low life person and I don't want to face him again when I am healed because I needed HELP NOT BELITTLED!!!
I had a happy ending because I went to another store and found a chair and it was delivered that day!!
If I am not good enough to come in that store when I need help I will not be back. And if I can spare someone from an experience like I had I sure will. If there is no compassion for people who need help I will not support the business.
Sharon B
Town & Country Furniture Response
12/19/2023
I DID WORK WITH THIS PERSON, HOWEVER THE INTERACTION WAS NOTHING LIKE THIS PERSON STATES. FIRSTLY, OUR LIFT RECLINERS ARE AT THE BACK OF OUR FIRST FLOOR. I DID NOT KNOW ANYTHING ABOUT THIS PERSON'S HEALTH ISSUES OTHER THAN HER ARM WAS IN A SLING AND SHE HAD A CANE. HER HUSBAND DID SAY SHE HAD GOTTEN DRUNK AND FELL. I ASSUMED HE WAS KIDDING. I SPENT TIME SHOWING HER EVERY LIFT RECLINER WE HAD. EACH TIME I HELPED HER WITH THE OPERATION OF EVERY CHAIR, AND MOVED HER CANE TO POSITION IN FRONT OF EACH CHAIR IN ORDER TO HELP HER OUT OF THE CHAIRS. I DID ASK HER HUSBAND NICELY NOT TO SIT IN ANY MORE CHAIRS AS HE HAD GREASE ON HIS BACK SIDE. HE SAID HE UNDERSTOOD AND THAT HE HAD JUST COME FROM WORKING IN THE BARN. WHEN SHE DECIDED ON A CHAIR, HER HUSBAND ASKED WHEN THEY COULD GET IT. SINCE MY WAREHOUSE MEN HAD LEFT FOR THE DAY, I TOLD THEM WE COULD GET IT TO THE BACKROOM DOCK THE NEXT MORNING AND THEY COULD PICK IT UP, OR WE COULD SCHEDULE DELIVERY. HE RESPONDED HE COULD NOT PICK IT UP. I ASKED IF THEY HAD OR KNEW OF ANY FAMILY MEMBERS OR FRIENDS THAT
COULD HELP. HE SAID NO. THEN HE SAID HE WAS NOT GOING TO PAY A DELIVERY FEE. WE HAD NEVER EVEN DISCUSSED WHAT THE FEE WOULD BE. I SAID WE WERE NOT ABLE TO TO DELIVER THE LIFT RECLINER AT NO COST BECAUSE WE DID NOT HAVE THAT COST BUILT INTO THE SALE PRICE OF THE PRODUCT. I TRIED TO EXPLAIN THAT WE GIVE OUR CUSTOMERS EVERY OPPORTUNITY TO SAVE. THAT WAS THE END OF OUR INTERACTION. AT NO TIME WAS THERE ANY JUDGEMENTAL OR DISRESPECTFUL CONVERSATION. I AM SORRY THAT THIS PERSON TOOK THIS EXPERIENCE IN SUCH A NEGATIVE MANNER. WE ALWAYS STRIVE TO POSITIVELY HELP OUR CUSTOMERS IN EVERY MANNER POSSIBLE.
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