Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

RP Design Web Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • RP Design Web Services

      17 Meriden Ave Ste 2A Southington, CT 06489-3227

    • RP Design Web Services

      PO Box 1189 Cheshire, CT 06410-5189

    Business ProfileforRP Design Web Services

    Web Design
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    RP DESIGN Web Services is an experienced website design and internet marketing agency offering custom websites, site redesign, mobile web, e-commerce sites, programming, site maintenance, content writing, hosting, and digital marketing services.

    Business Details

    This is a multi-location business.

    Find a Location

    RP Design Web Services has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • RP Design Web Services

        17 Meriden Ave Ste 2A Southington, CT 06489-3227

      • RP Design Web Services

        PO Box 1189 Cheshire, CT 06410-5189

      Location of This Business
      17 Meriden Ave Ste 2A, Southington, CT 06489-3227
      BBB File Opened:
      11/28/1997
      Years in Business:
      28
      Business Started:
      1/1/1996
      Business Incorporated:
      1/9/1992
      Type of Entity:
      Corporation
      Alternate Business Name
      • RPD, INC.
      Business Management
      • Mr. Robert P Davidson, President
      Contact Information

      Principal

      • Mr. Robert P Davidson, President

      Customer Contact

      • Mr. Robert P Davidson, President
      Additional Contact Information

      Email Addresses

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Michael B.

      1 star

      12/20/2023

      It's crucial to exercise caution and conduct thorough research before engaging with RPDesign. My experience with them has been fraught with unethical practices and unprofessional behavior. Initially, they denied my company access to our server, only relenting when I threatened to expose their dishonesty. Moreover, they falsely claimed that the server was incapable of supporting our platform and subsequently took it down, despite having received full payment for its upkeep in advance. Their modus operandi appears to be offering services at a seemingly lower cost to attract clients. However, once you're reliant on their infrastructure, they fail to fulfill their promises and resort to deception about the issues encountered. My trust in RPDesign eroded over time; we initially chose them during the launch of a new platform but had to sever ties due to their inability to deliver the promised services and quality. We continued to host another website with them but eventually realized their excessive overcharging. When we contemplated switching to a more affordable and reliable provider, RPDesign abruptly and unethically took down our site, ignoring the fact that we had prepaid for the service. I strongly advise anyone considering RPDesign to diligently investigate their track record. This warning comes from a place of experience and the hope that others may avoid the pitfalls we encountered. Please be vigilant.

      RP Design Web Services Response

      12/30/2023

      Thank you for taking the time to share your concerns. We highly value feedback and are committed to addressing any issues our clients may face. .We appreciate the long-standing relationship we have had over the past sixteen years and regret to hear that our recent interactions did not align with your expectations. We sincerely apologize for any misunderstandings or inconveniences that may have occurred.In regards to your request for transferring your website to a different host, our records confirm that we complied with your initial request by providing the necessary website files, for which we received due compensation. We noted your subsequent change in decision about moving your website. As a standard practice and in the interest of fairness and quality service, our policy necessitates an active service agreement and payment for ongoing hosting services. This policy is uniformly applied to all our clients.We are concerned about the mention of a threat to post negative reviews as leverage for receiving two years of free hosting. It is our belief that issues should be resolved through direct communication and mutual understanding, rather than through public pressure or threats. We stand by our commitment to provide high-quality services based on their own merit. Regarding the concerns about outdated code on your website, we are always ready and willing to offer assistance with updates and improvements to ensure the security and efficiency of your site, adhering to the latest industry standards. We are keen to discuss this matter further and explore a satisfactory resolution for both parties. We encourage you to reach out to us directly at ************ to discuss this in more detail. Your business and satisfaction have always been of utmost importance to us, and we hope to find a way forward that can restore your confidence in our services. Once again, thank you for your feedback, and we look forward to the opportunity to address and resolve your concerns.

      Local BBB

      BBB Serving Connecticut

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.