Customer ReviewsforTown Fair Tire Centers, Inc.

I have been a regular customer of Townfair tires in ********* since 2013. But recently they have gone really money minded, damage existing setup so they force customers to get more services and they can earn more money. For my ****** ***** **** did tire rotation in the week of Sept 10 2024. My car had hubwheels caps which were little bit worn out 3 fully functional and one was damaged. the technician broke all the hubwheel caps stating they were really of bad quality and was broken hence he did not put it back. this is NOT acceptable as my hubcaps were fully functional and as I work in the city they are imperative as they provide protection against the curbs while doing parallel parking. Another experience - I had done wheel alignment and balancing few weeks ago as my car was running excellently on the road even at 80+ mph - no vibrations at all. During this tire rotation they fully damaged my car's alignment and now since past few days car starts to vibrate as soon as the speed reaches 55+ mph. It all started when I went to drop the car, the associate was very very adamant to get the alignment done and as I said It was just done a few weeks ago and car runs very very smoothly with no complains. He said it should have been done as the appointment booked had alignment mentioned in it. I said I am only needed tire rotation and nothiing else. He was very disappointed with the conversation. When I was talking to the manager that I will reach corporate and BBB for help with hubcaps - he mentioned that I was threatening him. My response was that I am being transparent and not threatening. I being a very regular customer of ********* location I feel that they should be fully responsible for my car alignment to be fixed and hubcaps to be installed at NO cost to me ASAP.

I’d give a zero if I could. Brought my car in for new tires $1100 later I picked up my vehicle and driving home, the car started sliding all over the road, I was lucky not to get into an accident, when I was able to pull over I checked all tires and the rear drivers side had 3 of the 5 lug nuts on and those 3 were not even hand tight. I emailed corporate customer service 2 times and nobody has responded. I did return to the store, ****** *** and they replaced the lugs and fixed the stripped wheel studs, put the tire and the lugs back on, and refunded 50 % of my money. The refund was nice but this should never happen very unsafe and reckless endangerment!!!

Very bad customer service. AVOID THIS PLACE AT ALL COST!!!. Brought in my car for an appointment to do tire rotation. 6 hours later the car was in the same place I left it. They do not have a way to know which customers have appointments and which do not. So, what’s the point of having an appointment? I called customer service and they did not own their mistake and kept bouncing the blame to the customers.

I believe Town Fair Tire is committing fraud with their front wheel or four wheel alignment. They take payment for the alignment when you purchase new tires. Then they take the car in the back put on the new tires, put the vehicle on the alignment machine, come back and instead of performing the alignment they tell you the bolts are rusted and that you would have to take to a mechanic to free them up. Then they tell you you only have 90 days to bring it back but do not offer a refund on the alignment. I have a 2019 ***** ***** ******* that I do much of the maintenance on since it was new. It has 18 bolts to drop the underside guard to get at the bolts to do the alignment. I dropped it the day after they told be it had rusted bolts. There was no rust dirt or any corrosion stopping them from performing the alignment. Two weeks later my daughter replaced 4 Tires on her ******** **** with the same type of guard. Once again they told her the bolts were rusted and she would have to take to a mechanic to free them. Once again no refund. I have seen other reviews with this identical complaint. I firmly believe that when the store is busy they will not take the time to do the alignment and grab an extra $79.00 for work they do not perform. I firmly believe it is a regular scam the stores are perpetrating on its customers.

Stopped in on a Saturday afternoon for new tires. I told the girl behind the counter that the spare tire was on the front passenger side and that I wanted it to be returned and have the tire with the nail in it in the back replaced. They advised me they could change the tires, but the alignment guy wasn't there, so I'd have to bring it back on Monday for that. No problem. I get home and look in the back of my SUV and there is a tire there. It's the tire with the nail in it. It's after 4 and they are closed. Go in on Monday morning at 10 and they said the tire has already been disposed of. So, they kept my practically brand-new tire and left me with the one with the nail in it and the spare rim on the vehicle, but they could sell me a spare for $130. No thank you. They hand me the keys out of the work envelope (for the alignment) and tell me I'm all set. I get home and I look at the paper and it's not for my car. I go back and tell them I want the sheet for my car. After searching their system, they can't find it and take my keys stating they will get right on it. I still don't know if it was ever done or not. service was terrible.

The most unprofessional treatment of my entire life. This situation beginning months ago with a tire purchase gone horribly wrong. The company allows customers to leave in unsafe vehicles and in store management must wear camouflage cause I really couldn’t tell you what he looks like although I’ve been physically in store for resolution on 5 separate days. Rich Allen although helpful with a refund for services ended up being a disappointment as well. He really thought it would be appropriate to let the same store that risked my life to handle the shipping of my replaced property that was damaged during my services ($1100 worth of damages mind you)

Poor customer service I applied for a town fair credit card because I didn't use it in there time slot they cut my credit to nothing this is bad customer service so I went to there competitor and bought my 4 tires

I'm a mechanic, got 4 new tires installed on my car. They removed one of my TPMS sensors out of my tires and replaced with a regular valve stem. They did a position relearn procedure and reset my TPMS system so that my TPMS check system light would not come on right away, in my case the light came on the next day after driving for awhile. I used my scan tool to identify the sensors, one tire was not providing a signal. I removed tire and discovered the sensor was missing and was replaced with a regular valve stem. This is a scam in my opinion to get you to come back so they can attempt to charge you to install a sensor in a tire that they deliberately removed. How is deliberate? For one, my tires were not in the correct locations when I brought it in...when I rescanned for my sensors at home all of a sudden the 3 tires were in the proper locations. You can't do a position relearn procedure without 4 sensors, this means they did it holding one of the sensors in their hand and then threw it away after it was done knowing the customer won't find out until after they drive it for while before the check system light comes on.

I brought my car in over the weekend because I bought some new wheels and tires of course I also had to get an alignment because of the changes on vehicle unfortunately during the alignment my control arm and sway bar link were damage I took it back to town fair tire and they admitted to damages and wanted me to go to one of the mechanics the service manager recommended which is the same guy that caused the issue unfortunately I didn’t feel comfortable and decided to bring my car to the dealer where I bought it from and now they are denying ever mentioning that they would fix car and that they caused the damage!

Not happy our time was wasted Called to make an appointment… told the female that their was a plug in the tire that wasn’t holding. Get to Town Fair Tire, guy tells us that due to a new policy, they won’t fix our tire. Female who made the appointment should have told me when I made the appointment and not wasted our time. Very disappointed. Taking our business elsewhere.