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Find a Location

Aquatic Pool & Spa Service, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Aquatic Pool & Spa Service, Inc.

      1437 Middletown Ave Northford, CT 06472-1069

      BBB Accredited Business
    • Aquatic Pool & Spa Service, Inc.

      705 Boston Post Rd (in Lighthouse Square) Guilford, CT 06437-2732

      BBB Accredited Business

    Business ProfileforAquatic Pool & Spa Service, Inc.

    Pool Contractors
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/20/1990

    Years in Business: 34

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Aquatic Pool & Spa Service, Inc. offers in ground and above ground pool, gunite pool/vinyl liner pool restorations and spa sales, supplies and accessories, installation and service and free water testing. They also are licensed contractors for landscaping design, retainer walls, decks, patios and walkways.

    Business Details

    This is a multi-location business.

    Find a Location

    Aquatic Pool & Spa Service, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Aquatic Pool & Spa Service, Inc.

        1437 Middletown Ave Northford, CT 06472-1069

        BBB Accredited Business
      • Aquatic Pool & Spa Service, Inc.

        705 Boston Post Rd (in Lighthouse Square) Guilford, CT 06437-2732

        BBB Accredited Business
      Location of This Business
      1437 Middletown Ave, Northford, CT 06472-1069
      BBB File Opened:
      3/9/1990
      Years in Business:
      34
      Business Started:
      2/1/1990
      Business Incorporated:
      2/28/1990
      Accredited Since:
      7/20/1990
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Mr. Thomas A Laudano, President
      • Ms. Denise Petry, Bookkeeper
      Contact Information

      Principal

      • Mr. Thomas A Laudano, President

      Customer Contact

      • Ms. Denise Petry, Bookkeeper
      Additional Contact Information

      Fax Numbers

      • (203) 484-7205
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Hiring a pool contractor

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/14/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I had an appointment to assess the swimming pool, which was in 2+ years of disrepair from the previous owner. I had asked for an appointment with: Aquatic Pools and Spa ###-###-#### 1*** ********** **** ********** ** ***** They set the appointment for Monday June 6th, but cancelled this appointment without notice and rescheduled for the next day, and I requested and they agreed to an afternoon appointment. INSTEAD, they showed up at the location at 9:30AM while I was on my way to *** for work, to which I had to IMMEDIATELY turn around and hold the gentlemen on the phone in order to get the service questions regarding our pool answered. I missed business as a result of having to immediately turn around and come back to Wallingford. The service was rushed and the company was generally uncooperative when I finally made it back to the house at 10:40AM. SO MUCH SO THAT I HAD TO PARK IN THE DRIVEWAY BEHIND THEIR CAR so that they would not leave without addressing me before they left. I AM THOROUGHLY DISSAPPOINTED WITH THIS COMPANY and they have the nerve to invoice me for this disservice. UNACCEPTIBLE. Thanks.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      jeffrey c

      1 star

      09/18/2021

      Do not trust this company. While closing my one year old pool, the workers broke my pool cover cable. They replaced the cable with new cable. I then received a bill charging me for the cable they broke, and a winch. They reused my winch and charged me for it. I politely emailed the store and asked why I was charged for something their workers did. After a few days, I got a response saying that these break frequently because they are meant to be disposable, and I am responsible for the cost. They would not refund my money, and even kept the charge on for reusing my winch. They charged me for something I owned! I will definitely not be using them anymore and highly recommend you look for a pool company that actually values their customers and uses high quality products that do not break after a year.

      Local BBB

      BBB Serving Connecticut

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