BBB Business Review
What is a BBB Business Review?BBB Accredited Business since 03/25/2010
Sonitrol New England (Headquarters)
Find a LocationPhone: (860) 247-4500Fax: (860) 616-7587View Additional Phone Numbers65 Inwood Road, Rocky Hill, CT 06067-3440www.sonitrolnewengland.comView Additional Web Addresses
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Description
Sonitrol New England offers a full line of comprehensive electronic security solutions,since 1972.
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BBB Accreditation
A BBB Accredited Business since 03/25/2010
BBB has determined that Sonitrol New England meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Sonitrol New England's rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Problems with Product / Service | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 0 |
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity
Corporation
Incorporated: January 1983, CT
Contact Information
Principal: Mr. Douglas Curtiss (President & CEO)Customer Contact: Ms. Sierra Curtiss (Director of Communications)Ms. Cindy Lavado (Human Resources)Ms. Linda Tighe (Vice President, Service & Install)Business Category
Security Control Equipment & System Monitors, Security Systems Consultants, Security Cameras, Burglar Alarm Systems - Dealers, Monitoring & Service, Telecommunication Equipment & Systems Dealers, Telephone Equipment & Systems Dealers, Carbon Monoxide Detecting, Fire & Smoke Alarm Systems
Products & Services
Sonitrol New England offers a complete line of security products, including residential and commercial alarm systems, access control, fire detection, & CCTV video surveillance systems, all backed by Sonitrol's unique alarm verification technology.
Service Area
Connecticut, Massachusetts & Rhode Island
Alternate Business Names
Voice New England, Inc.Industry Tips
ContractsHome Fire Protection
Phone Leasing
Safe & Sound: Securing Your Home
Security Tips to Protect Laptops, PDAs and Cell Phones
LocationsX
3 Locations
-
65 Inwood Road
Rocky Hill, CT 06067-3440(860) 616-7000
(860) 247-4500
(800) 283-4253Directions -
50 Maple Street
Springfield, MA 01103-1979(413) 781-7840Directions
-
200 Metro Center Boulevard
Warwick, RI 02886-1753(401) 272-8791Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Connecticut. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Sonitrol New England is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Security Control Equipment & System Monitors
ContractsHome Fire Protection
Phone Leasing
Safe & Sound: Securing Your Home
Security Tips to Protect Laptops, PDAs and Cell Phones
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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