Business ProfileforSafeguard America
Current Alerts For This Business
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On 2/6/2023 Safe Home Security, Inc., Security Systems, Inc., Safe Home Monitoring, Inc., National Protective Services, Inc. and David G. Roman entered into a consent judgement with the Commonwealth of Massachusetts Office of the Attorney General (AG). The consent judgement settles allegations that the defendants violated state consumer protection laws by using deceptive long term auto renew contracts and engaged in illegal debt collection practices. Under terms of the consent judgement, the defendants agreed to pay $1.8 million and to forgive $4.7 million of existing consumer debt. The defendants have further agreed to update their business practices to become compliant with the AG’s Debt Collecting Regulations. The consent judgement was for settlement purposes only and should not be considered an admission of guilt or finding of violation of the law. For more details please refer to the MA press release that can be found here.
Additional business information
BBB has a separate BBB Business Review on Safe Home Security, Inc. BBB's Review on Safe Home Security may be accessed online at www.bbb.org, or by calling 203-269-2700 extension 2.
At-a-glance
Overview
Business Details
This is a multi-location business.
- Headquarters
- 1125 Middle St, Middletown, CT 06457-1526
- BBB File Opened:
- 6/29/2009
- Years in Business:
- 32
- Business Started:
- 4/16/1992
- Business Incorporated:
- 4/16/1992
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Security Systems Inc.
- Related Businesses
- Business Management
- Mr. David Roman, President
- Ms. Jill Kessel, Legal Counsel
- Contact Information
Principal
- Mr. David Roman, President
Customer Contact
- Mr. David Roman, President
- Additional Contact Information
Phone Numbers
- (860) 262-4000Other Phone
- (800) 611-5207Other Phone
- (860) 262-4000
Customer Complaints
725 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
36 Customer Reviews
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Most Recent Customer Review
Carolyn T
04/03/2024
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