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This business is not BBB accredited.

Security Systems, Inc.

Find a Location

Phone: (800) 833-3211 View Additional Phone Numbers 55 Sebethe Dr, Cromwell, CT 06416 http://www.safehomesecurityinc.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business offers sales, installation, service and monitoring of alarm systems, card access, fire systems and CCTV.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Security Systems, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 109 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

109 complaints closed with BBB in last 3 years | 68 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 16
Delivery Issues 6
Guarantee/Warranty Issues 1
Problems with Product/Service 78
Total Closed Complaints 109

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Security Systems, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: June 29, 2009 Business started: 04/16/1992 Business incorporated 04/16/1992 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
http://www.dcp.state.ct.us
Phone Number: (860) 713-6300
trade.practices@po.state.ct.us

Type of Entity

Corporation

Business Management
Mr. David Roman, President Ms. Jill Kessel, Legal Manager Mr. Al Sheahan, COO
Contact Information
Principal: Mr. David Roman, President
Business Category

Security Control Equipment & System Monitors Television Sys & Equipment - Closed Circuit Fire & Smoke Alarm Systems Burglar Alarm Systems - Dealers, Monitoring & Service

Alternate Business Names
Global Alarm Safeguard America
Business Management

David Roman, the owner of Security Systems, Inc. is also the owner of Safe Home Security, Inc.

BBB has a separate BBB Business Review on Safe Home Security, Inc. BBB's Review on Safe Home Security may be accessed online at www.bbb.org, or by calling 203-269-2700 extension 2.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.