Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

AM-PM has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • AM-PM

      411 Main St Deep River, CT 06417-2049

      BBB Accredited Business
    • AM-PM

      81 Granite St New London, CT 06320-5730

      BBB Accredited Business
    • AM-PM

      167 W Thames St Norwich, CT 06360-6241

      BBB Accredited Business
    • AM-PM

      34 Shunpike Rd Cromwell, CT 06416-2448

      BBB Accredited Business
    • AM-PM

      24 W Main St Clinton, CT 06413-2053

      BBB Accredited Business

    Business ProfileforAM-PM

    Roofing Contractors
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/29/2008

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    AM-PM Home Improvements specializes in roofing and various other home improvements.

    Business Details

    This is a multi-location business.

    Find a Location

    AM-PM has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • AM-PM

        411 Main St Deep River, CT 06417-2049

        BBB Accredited Business
      • AM-PM

        81 Granite St New London, CT 06320-5730

        BBB Accredited Business
      • AM-PM

        167 W Thames St Norwich, CT 06360-6241

        BBB Accredited Business
      • AM-PM

        34 Shunpike Rd Cromwell, CT 06416-2448

        BBB Accredited Business
      • AM-PM

        24 W Main St Clinton, CT 06413-2053

        BBB Accredited Business
      Location of This Business
      411 Main St, Deep River, CT 06417-2049
      BBB File Opened:
      9/13/2005
      Years in Business:
      24
      Business Started:
      1/10/2000
      Accredited Since:
      2/29/2008
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • AM-PM Tree Service
      • AM-PM Home Improvements
      • AM-PM Roofing
      Business Management
      • Mr. Paul Dube, Owner
      Contact Information

      Principal

      • Mr. Paul Dube, Owner

      Customer Contact

      • Mr. Paul Dube, Owner
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Hire a trusted roofing contractor to repair, replace roof

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/05/2023

      Complaint Type:
      Order Issues
      Status:
      Answered
      Contracted AM-PM ROOFING SEPTEMBER 2022 NEW ROOF SHINGLES, REPLACE ANY DAMAGED ROOF MATERIALS, AND INSTALL NEW 50 YEAR LEAK PROOF SHINGLES. STRIP OLD ROOF SHINGLES AND INSTALL NEW SHINGLES. UPON INSPECTION OF EXTERIOR OF HOUSE YELLOW SIDING HAD STREAKS OF BLACK FROM ROOF MATERIAL. WHEN PAUL D*** CAME 10/04/2022 TO INSPECT JOB AND PAYMENT I INFORMED PAUL OF SITUATION. PAUL THEN WENT TO TRUCK AND HAD QUART CAN WITHOUT A LABLE AND PROCEDED TO CLEAN ALL STREAKS ON SIDING ON 4 EXTERIOR WALLS AND 2 GARAGE WALLS, HANGING ROOFING MATERIALS (ROOFING DEBRIS, ROOFING NAILS, BETWEEN GUTTER AND FACIA). AT THAT TIME CLEANED SPOTS SHOWED STAINING, WAITED FOR A COUPLE RAINS THINKNG STAINS WOULD WASH OFF! NOT. STAINS DIDN'T CHANGE STILL NOTICEABLE. TALKED TO PAUL I ASKED WHAT HE USED TO CLEAN SPOTS HE SAID " I DON'T REMEMBER" HIS RESPONSE WAS USE MAJIC ERASER THAT TAKES ANYTHING OFF. I WENT TO WALMART PURCHASED MAJIC ERASER TRIED ONE SPOT AND STAIN JUST SAT THERE, NO CHANGE. CALLED AND SENT EMAIL TO PAUL AND NEVER RECEIVED A REPLY. THEN HAD A RAINSTORM APPROX. 12/22/2022 AND NOTICED WATER RUNNING DOWN INTEIOR WALL COMMON TO GARAGE AND HOUSE. CALLED PAUL LEFT EMAIL. WILLIAM (2039176740) FROM AM-PM SHOWED UP 12/24/22 USED MY LADDER INSPECTED ROOF REMOVED SIDING, RUINED SIDING SAID HE NEEDED TO REPLACE FLASHING, WILLIAM ALSO NEEDED OTHER MATERIAL SO HE USED MY FELT I HAD IN OVERHEAD IN GARAGE TO LINE WALL UNDER RUINED SIDING. WILLIAM SAID HE WOULD RETURN FOLLOWING WEDNESDAY (12/28/2022) TO REPLACE SIDING OVER GARAGE, STILL WAITING. WILLIAM ALSO TRIED TO CLEAN STAINS WITH HIS MAJIC ERASER NO CHANGE, WILLIAM SAID " I WILL ASK PAUL WHAT HE USED" NO COMMUNICATION FROM AM-PM NEEDS TO TAKE RESPONSIBILITY CLEAN AND/OR REPLACE SIDINGS DAMAGED. PAID PAUL D*** $10900.00
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sean M

      1 star

      04/05/2024

      Terrible service from the owner himself. Called into leave a complaint on there truck #101. Drive tends to cut me off in the fast lane using no blinker. I go around him and he starts flipping me off. So I called the company to let them know and the owener Ty (from what he tells me ) has been doing this for 30 years and he doesn’t care, doesn’t care if I post anything on social media.Way to treat the public when they are the only ones letting you know how your drivers are on the road. Great job not caring.

      Local BBB

      BBB Serving Connecticut

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.