Customer ReviewsforAetna Inc.

I had proven medical necessity because of surgery then out of nowhere my transportation got denied. No ride to a follow up appointment . I was lied to and endangered , an attempt to bully someone on top of trying to confuse me. The claims department was calling me trying to see how much I was going to cost them with no concern about causing me harm. I will change back to ****** . My Doctor's told me this Insurance has hardly anyone in network.

Worst company ever to deal with. Denies claims all the time whilst monthly I am paying a premium.

No longer covering my diabetes medication because they consider it a "anti-obesity" medication. It should be illegal for insurance companies to classify drugs.

If I could click zero stars, I would. I have had nothing but battles with Aetna. They have 1. overcharged me, which I knew they were wrong, but I paid anyway. They then refunded the money after they figured out they were wrong. 2. I had to pay a fee to add my son to the plan, it took 2 hours for them to be able to tell me the fee amount. 3. I always talk to someone with a THICK FOREIGN accent every time I call, no American workers here! 4. Their first solution to any problem is to transfer you to the marketplace, who 9/10 says, "I don't know why they transferred you, this is their fault/jurisdiction." 5. They also canceled my coverage and couldn't figure out why and basically told me they didn't know how to fix it. (Myself, Marketplace and Healthcare.gov DIDN'T cancel my coverage). 6. I have had to have several 3 way calls between marketplace and Aetna to resolve issues because the Aetna agent had no idea what they were talking about. Just pay full price, Aetna isn't worth trash.

Aetna is the most awful insurance I have ever had.... I'm 60 so I have had a few but nothing tops Aetna for worthless

If I could I would give negative stars. Worst insurance I’ve ever had, they will cancel all the medication that actually helps you, then they will place all your doctors out of network so if they don’t bill them directly you have to pay yourself. I’m definitely changing companies asap!! I’ve had nothing but problems with this place

if I could give Aetna a below zero rating I would. They have been allowing an individual who I have already on multiple occasions has stolen my identity to use my identity to insure themselves on and off for at least 10 years. I finally after fighting every government agency was able to prove I am, in fact the victim of identity theft. However, even with all the evidence to prove otherwise, Aetna continues to reinsure the people who stole my identity. I have filed multiple fraud complaints with Aetna; only for Aetna to turn around and undermine all the work I have done to reclaim my identity and reinsure the thief AND THEN send me bills for services the thief racked up; most of which are on days, at times and locations I can prove without a doubt I have never been to. I can prove I was not in the city, the state and on at least three occasions, the country on every SINGLE billable instance they are attempting to force me to pay. RUN from this company, I have been fighting them and no one will listen. I am getting my attorney involved to sue. They are ABSOLUTELY complicit in the aiding and abetting of this theft of services from themselves and the state of California as well as purposefully ignoring my legitimate claims of identity theft. RUN FROM THIS COMPANY NO MATTER WHERE IN THE STATE OF ********** YOU GET AETNA FROM. THEY ARE JUST AS CULPABLE AS THE PERSON USING MY IDENTITY.

I feel the same way as the previous complaints. This is the worst insurance company I have ever used. I have had nothing but problems with my medications by doctor has prescribed. I get nothing but lies from their associates. They don't speak good English and don't understand what the problem is and just say anything. I was told by two different women that my medicine was being shipped and should be at my house in two days. That was a week ago. I'm still waiting. When a doctor prescribes a medication. What gives them the right to question it. I only got this insurance because *** was not going to work with ******* hospital and my doctor was with *******. I love my doctor and was not going to find a new one. Unfortunately, right after I got this insurance. *** and ******* came to an agreement. I can't wait until October. I will be going back to **** I never had any problems with them. EVER. Unfortunately I won't be able to use that insurance until the first of the year. I pray the months go fast. I HOPE ANYONE LOOKING FOR NEW INSURANCE READ THESE COMPLAINTS BEFORE THEY CHOOSE. I WISH I HAD.

They are not great at sharing what is covered. They lost a customer and will never get this customer back.

I have had issues with Aetna since an Urgent Care visit in January. Aetna was claiming they were not covering some procedures as they fell under Aetna's "medically experimental" tag. I was told I should have gotten an approval before the procedures, however I was in an Urgent Care and just getting the care they told me I needed. I had multiple ER doctors tell me that the treatments I received would have been administered by any doctor and they were not medically experimental. I have since been trying to get Atena to review the claim for almost 10 months. Each representative tells me I need my doctor to send a note explaining why I had these procedures but when I explain it was an urgent care and not my primary care doctor they do not know what I should do. They have told me on four different occasions (four agents) that they would call the medical service provider and call me back and none of them have ever called back. I had an agent hang up on me once after I asked what my next steps should be since the previous information she gave me did not work. I have never received communication regarding my appeal after I filed it and I always have to call to learn it was denied and for them to tell me to escalate to a level 2 but with more information. They keep saying it is my medical providers issue but when i call my medical provider they say it is my insurance issue. Any time I ask if I can speak to someone with more knowledge for the medical appeals process I am denied. I have worked with over 7 agents and not one has been able to actually help me understand what I need to do. 0 have ever called me back when they said they would. Would NEVER recommend.