154 Customer Reviews
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Review from Scott T
1 star09/17/2024
So far our experience has been hoodwinked. Customer service is lacking and we can’t even get a straight answer regarding shipping of the $600 product we purchased and have yet to see nor get any real explanation as to what’s going on.
Health Products For You Response
09/19/2024
Dear ****** We apologies for the inconvenience you had to face in your recent order. However, please expect this order to ship in within this week and we will be sharing the tracking details with you as soon as it becomes available to us. Customer satisfaction is utmpost importance to us and we are sad to feel you short. We appreciate your patience and looking forward to serve you better. Best Regards,Review from denise W
1 star09/13/2024
Recently purchased a part for my wheelchair. The part didn't work for my chair. It took 7 phone call and 2 months to get a return label from Rehab Stores. Finally got a return label and sent part back on 7/31/24, it took another phone call on 8/26/24 to have them process my refund. Very unhappy with their service after all they charged my card the day I ordered the part which was 5/23/24. ****** ****Health Products For You Response
09/16/2024
Dear ******* We sincerely apologize for the inconvenience caused in returning your order. As per our policy, the returns are inspected carefully and we process the refund once we receive the credit from our suppliers and in your case this took longer then usual. I hope you will understand and give us another chance to serve you better in the future.Review from Paula M
1 star08/26/2024
On August 19, 2024 I ordered a Thumb CMC Restriction Splint. It was to be shipped Economy (5-7 days). My credit card was charged on August 20, 2024. I called HPFY today to ask why I could not track the order on their site. I was told something about the manufacturer (couldn't really tell what he was saying because his accent was very strong) would be sending it in 24 - 48 hours but it had not been shipped yet. When I asked why my card was charged prior to shipping (or even intent to ship) the man I spoke with did not know. Poor customer service does not give me warm fuzzies regarding this company. If I didn't need this splint I would cancel my order and ask for a refund. I would not recommend this company.Health Products For You Response
08/27/2024
Dear ****** We apologies for the inconvenience caused to you in your order. We are facing delays in shipping the order as the item that you ordered is one of the best selling and we are expecting more stock of them in our warehouse today. We will be shipping your order in 24 to 48 hours and will share the tracking details via email. Please feel free to reach out to us for anything. Looking forward to serve you better.Review from Barbara S
1 star08/23/2024
Be careful, this is a scam company. We placed an order for a MIC-KEY bolus extension set for my mother and it never arrived. They claim that there is a photo showing delivery, but the photo is of a random garage. We searched everywhere around the house and neighborhood and never found the package. They do not care about the well-being of patients and certainly do not uphold professionalism. We emailed customer service and they continued to delay and find excuses, and finally said that we were past the 14 day deadline. We never received our product. We never received a refund or a replacement.Health Products For You Response
08/26/2024
Dear ******** We apologies for the inconvenience caused in your recent order. The item that you ordered was showing delivered to you on 3rd July via *****, and your query on the package lost was received on 29th July, which was after 14 days and as per our shipping policy, we were not able to help you resolve the same. However, as a one time courtesy, we will again have this order re-shipped to you at our cost. If you need anything else, please feel free to reach out to us 8AM to 6PM EST (Mon to Fri). Thank you.Review from Garrett P
1 star08/08/2024
If you are needing health care, recovery or rehab products quickly, or even at all, it would be best to steer clear of Health Products For You or Rehab-Store. I have spoken to several different customer service reps and they have all given me different excuses and promised follow-up emails and actions, none of which has take place. I have now been promised a refund, but I doubt I will ever see my money or the product I paid for. Avoid this company at all costs.Health Products For You Response
08/12/2024
Hello ******** We completely understand your disappointment and sincerely owe you an apology. We did ship the order but unfortunately the shipment got stuck with the carrier **** When we raised to the manufacturer, the shipment start showing movement and it is still showing in transit with expected delivery date as 14th August 2024. We have inititated the refund for the expedite shipment fees that you paid for. Once again, we apologies for the inconveniences and looking forward for another chance to serve you better. Thank you!Review from Thomas R
1 star07/23/2024
I ordered a $300 item on July 10, where they claimed to have fast shipping. I quickly got a note that there was a 4-day delay. Every time I contact them, they respond that they are prioritizing my item or they blame the supplier. I am pretty sure that HPFY is a scam and a sham.Health Products For You Response
07/27/2024
Hello ******, We owe you an apology for the bad expereince that you had in your recent order due to the delay happened in fulfilling the order. As per your cancellation request, we have now reached out to the maufacturer for the same. Please expect refund to reflect in your account in within 3 to 5 business days. Looking forward for another chance to serve you better. If you have any further concerns or questions, please feel free to reach out to me directly on [email protected]. Thank you.Review from Elisabeth B
1 star06/16/2024
I placed an order for 5 items on June 3, 2024 for $119.51 including $16.99 for shipping. I received 2 items, mastectomy bras, which were ridiculously tiny and the wrong color. The color was not an issue, but the bras’ 13“ long chest band was. This would barely fit a newborn baby. I called their customer service to arrange for return and exchange for largerr size. I was promised an email with instructions for same. Never received it. On June 12, they promised it again. Another lie. Never received the instructions. Then they advised me of a “slight delay of 5 days” on the 2 other not yet delivered items. Quite a delay, when their site states that they strive to ship within 24 hours. I have now initiated a dispute with my Credit Card bank and will refuse delivery of the remaining items. My negative experience with HPFY is almost identically described by numerous other reviewers. Do not purchase from them.Health Products For You Response
06/18/2024
Dear ********** We apoligies for the inconvenience caused in your recent order. We want to inform you that out of 5 items ordered - 2 items were shipped and delivered on 14th June, 1 item was refunded on 10th June which was discontinued and the rest of the two items which you requested to return is under work in progress. The returns department has to get the return label from the manufacturer and this process typically takes a week. We understand that this delay is taking longer then expected and we owe you an apology. However, rest assured that you will get a satisfactory resolution. Looking forward to serve you better.Review from David H
1 star05/07/2024
I placed an order 2 weeks ago and cancelled the order a week ago and they still haven’t refunded me my money. Called again and they keep giving me the run around saying that they will get it initiated in the 24/48 hours. I don’t want to speak to them ever again. It be the same person answering the phone every time and their voice is too gay for my situation. It’s the most insincere. It seems like this business is a scam situated in a foreign country. I’ll probably not get my money back because so far I have been told lies. 24/48 has occurred many times. * **** **** ***** ****** *** ***** *** ***** ***** *** ******** ** **** ******** **** *** *** *** ***** ********* ***** * *** ** ***** ****Health Products For You Response
05/11/2024
Hello ****** We apologies to hear about the bad expereince that you had in your recent order. As per your cancellation request, we reached out to the manufacturer to cancel the order but this entire process took longer then expected. As per the recent update, we have issued full refund to your account. Looking forward for another chance to serve you better. If you have any further concerns or questions, please feel free to reach out to me directly on [email protected].Review from Christine S
1 star04/19/2024
On 3/3/24 I ordered a CMC thumb brace and finger sleeves. The CMC brace I received was for the wrong hand and the finger sleeves were too small. I called 3/14/24 and was told I would receive a return label. After several more emails and phone calls I finally received the return label on 3/30/24. On 4/15/24 I received the correct CMC brace and they returned the finger sleeves to me. I recalled the company. They said they would issue a refund to me. I recalled the company today questioning the amount of my refund and was told there was a restocking fee which had never been mentioned previously. They then said the difference could be used on a future purchase. I said no thank you as this whole process was arduous, frustrating, and inconvenient. The website said returns are “easy.”Health Products For You Response
04/24/2024
Hello Christine, We owe you an apology. The exchange was delivered to you accurately but mistakenly we also shipped back to you the same Finger sleeves. Restocking fees was an error so we have rectified the problem and refunded you fully for your order. We also understand that the Restocking fees are disappointing but HPFY returns back in the form of Reward points back to the customer in their HPFY account so that they can use in their furture purchases. Looking forward for another chance to serve you better. If you have any further concerns or questions, please feel free to reach out to me directly on [email protected].Review from Karen M
1 star04/12/2024
I ordered a product on 4/9/24 and cancelled the order via a phone call to customer service on 4/10/24 after confirming with the representative that the order had not been processed for shipment. I requested a full refund. The customer service representative was rude and combative during our conversation. I also followed up with an email so that my cancellation request was in writing. Per the Cancellation Policy, an order can be canceled before it has been prepared for shipment. On the morning of 4/12/24 I received an email that the product has shipped. I do not want the product, and expect a full refund.Health Products For You Response
04/13/2024
Hello ****** We apologies to hear about the bad expereince that you had in your recent order. However, since it was an expedite order, so we were trying our best to ship the order on time. As per your cancellation request on the next day, we reached out to the manufacturer to cancel the order but it was already shipped and is showing scheduled delivery on 13th April. Kindly, refuse the delivery and in failure to do so, we will be sending you the prepaid return label to pick the items from you. Also, we have initiated the refund request already and this would take 3 to 5 business days to reflect in your account. Looking forward for another chance to serve you better. If you have any further concerns or questions, please feel free to reach out to me directly on *****************************
Customer Review Rating
3.19/5stars
Average of 154 Customer Reviews
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