BBB Business Review

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This business is not BBB accredited.

Affordable Home Improvements

Phone: (860) 961-8236 202 Orchard Hill Ln, Willimantic, CT 06226

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Affordable Home Improvements offers remodeling services; including the installation and repair of roofing, siding, windows, doors, tile, hardwood floors, decks, additions, almost anything your home needs.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Affordable Home Improvements include:

  • Failure to respond to 1 complaint(s) filed against business
  • Failure to have a required competency license

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Affordable Home Improvements
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 01, 2011 Business started: 08/01/2009 Business started locally: 08/01/2009
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
Phone Number: (860) 713-6300
On 9/25/2015 BBB confirmed that the license from Department of Consumer Protection expired. On 9/25/2015 BBB confirmed that Affordable Home Improvements had not obtained a necessary license from Department of Consumer Protection.

Type of Entity

Sole Proprietorship

Business Management
Mr. Steven Cushing, Owner
Contact Information
Principal: Mr. Steven Cushing, Owner
Business Category

Home Improvements Home Improvements - Additions Painting Contractors Painters - Commercial or Residential Patio & Deck Builders Deck - Repair Patio Builder Deck Builder Patio, Porch & Deck Enclosures Roofing Contractors Siding Contractors Construction & Remodeling Services Bathroom Remodeling Cabinets Countertops Doors Doors - Installation Windows & Doors - Installation & Service Windows Windows - Repairing Kitchen & Bath - Design & Remodeling Basement - Contractors Doors - Repair Gutters & Downspouts Gutter Cleaning Contractors - Gutters Residential Remodelers (NAICS: 236118)

Refund and Exchange Policy
Affordable Home Improvements offers a 10 year warranty on company labor. If the product fails the company will deal with the vendor and replace with no expense to the customer. Affordable Home Improvement uses quality products and state that if you check their referances you'll see that if they are called back it's usually something minor.
Products & Services

Affordable Home Improvements is a full service home improvement company. The company motto is
"ONE CALL DOES IT ALL!" And it is done on budget and with the highest quality.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.