5 Customer Reviews
Review from Joan F
1 star04/04/2024
I am on automatic refill for propane for heat for my business. For the third time in a year, Paraco did not monitor the tank level properly and the tank went empty and my heat at my business is out. It is complicated to restart the heater after the propane tank goes empty. I was not called back until 3:15 in the afternoon and I started calling and trying to get help at 9am. My business was without heat for the whole day today. Still not fixed, but hopefully a service call will be made today and we will have heat tomorrow.
Paraco Gas Response
04/05/2024
We recognize the importance of providing consistently high quality, timely service and apologize for falling of our own standards. We appreciate your patience as we addressed the issue at hand and implemented measures to prevent its recurrence. We look forward to earning back your trust in the future.Review from Brian K
1 star03/27/2024
Charged $3.96/ gallon propane refill for my home's 1000 gallon buried propane tank on 3/27/2024. Current propane rates across the country are near $2.00. Called local competitor and received a current (NOT INTRODUCTORY ) rate of $1.78. Company is a total pricing scam. They never advertise their rates, I guess for obvious reason. Get rates of two of their competitors and you won't be sorry! Don't fall for their lock in rates that are still higher than no lock competitor rates and temporary! Why pay double? You do not get better service.Paraco Gas Response
04/01/2024
Paraco is committed to offering fair and competitive prices to all our customers. Our pricing structure takes into account various factors such as market conditions and individual customer usage It is important to note that the energy sector is inherently volatile, influenced by factors including political unrest and fluctuations in supply and demand. As a result, pricing can vary significantly over time. While government websites may provide average pricing data, these figures often do not reflect the specific circumstances of individual customers. The NYSERDA website specifies that pricing average is for automatic delivery customers with 1100 gallons or more of usage. We are committed to working with all of our customers to help exploring pricing options/promotions that align with usage requirements and budgetary considerations while upholding a fair pricing structure.Review from DOMENICO S
1 star01/15/2024
ZERO STARS! DO NOT USE THIS COMPANY!! THEY STOLE HARDWARE FROM ONE OF OUR RENTAL HOMES. I CALLED AND ASKED FOR OUR HARDWARE BACK AND WAS TOLD WE CAN'T RETURN IT ! Please do yourself a favor. Do not use this company..... *** ******** *****Paraco Gas Response
01/26/2024
Paraco takes great pride in our commitment to customer satisfaction and the trust placed in our business. Our goal is to exceed customer expectations in every aspect of our service, including the proper handling of equipment removal so it disappoints us to hear there was some confusion around our “pick up” process. As part of our commitment to providing reliable propane services, we install our equipment outside homes and businesses, enabling customers to use their propane appliances with convenience. We understand that circumstances may lead to the decision to discontinue servicing a particular location. In such cases, we recognize the importance of responsibly managing our assets in the field. When notified that our services will no longer be needed at a specific location, it becomes imperative for us to ensure the retrieval of our valuable equipment. This includes the careful collection of our tank, regulator, and all other connectors associated with the tank. We value open communication, and our team is always ready to assist further as needed.Review from Clarisse S
1 star04/24/2023
Horrible! I cancelled a delivery b/c I sold my house....they still delivered & I'm in another state not even in ** since October of 2022. I keep getting bills & have called at least 6 times & have told them to cancel the acc't. Got another bill today..........they are horrible...stay away!!!!!Paraco Gas Response
05/10/2023
Paraco prides itself on its commitment to its customers and any instances in which a customer is unsatisfied with the level of service they have received is unfortunate. While miscommunications or misinterpretations of requests between customers and staff are regrettable, they do provide valuable experiences to learn from and recognize in future interactions. The consequent delivery was removed leaving no balance owed on your closed account. We wish you the best in your new home and hope that you reconsider us for your future energy needs.Review from Joseph C
1 star01/06/2023
Was told installation would be free and then received a $1000 bill. I had to call 7 times before someone basically told me too bad, read the fine print. Don't use Paraco Gas, find a reputable provider instead.
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