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Find a Location

Crystal Restoration Services of New England, Inc. has 1 locations, listed below.

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    Business ProfileforCrystal Restoration Services of New England, Inc.

    Fire and Water Damage Restoration
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/10/1996

    Years in Business: 60

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Crystal Restoration Services of New England, Inc. offers residential, commercial and industrial mitigation services for water, fire, and soot damage.  They respond to emergency calls to extract water, setup drying equipment, etc. They also offer preventative cleaning measures from disinfection, to dryer vent and duct cleaning services.

    Business Details

    Location of This Business
    303 Captain Lewis Dr, Southington, CT 06489-1170
    BBB File Opened:
    9/24/1993
    Years in Business:
    60
    Business Started:
    1/1/1964
    Business Incorporated:
    7/6/1994
    Accredited Since:
    5/10/1996
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    7:30 AM - 5:00 PM
    T:
    7:30 AM - 5:00 PM
    W:
    7:30 AM - 5:00 PM
    Th:
    7:30 AM - 5:00 PM
    F:
    7:30 AM - 5:00 PM
    Business Management
    • Mr. Nicholas Martino Jr., President
    • Ms. Marsha Hillman, Office Manager
    Contact Information

    Principal

    • Mr. Nicholas Martino Jr., President

    Customer Contact

    • Ms. Marsha Hillman, Office Manager
    Additional Contact Information

    Fax Numbers

    • (860) 378-0205
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/13/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Complaint Details Unavailable

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Geraldine M

    1 star

    12/16/2023

    This company left mold in the walls and never saw termites. Then after telling me that they were billing the insurance directly, they billed me after I used my disbursement to fix the chimney, the roof and pay the worker that I hired to complete the mold and termite removal. They basically cleaned a little mold and brought expensive fans for 3,000 dollars and now he is telling me to pay him asap by credit card. Don’t use them if you have an alternative. The person I hired also told me that they broke something called a solder plate (not sure of the spelling) which created more work for him.

    Local BBB

    BBB Serving Connecticut

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