Business ProfileforAC/DC Industrial Electric, LLC

We chose a home generator from ACDC in ******. We gave them a $6000 deposit on 6/24/2021. We were told they were scheduling some 14 months out. The following summer we called to check on the installation date. We were told that we were in 'batch 39'. They would call us when it got closer. By fall we stopped by their place in ****** and was told that orders had be delayed because of COVID. A later visit we were told there were shipping delays. In the months that followed we were told that we had to speak with Mr. DXXX CXXXXX and was patched through to his answering machine. He never bothered to call us back. By now over two years had passed. Several more visits and calls reached the same results, excuses; order delays, moving to a new location, not enough technicians, ... Meanwhile no one returned our messages. By January 2024 my patience had worn thin. I called and demanded our money back. Again I was patched through to Mr. C******** answering machine. I left the same demand. Several more times when we called we were told; he doesn't come back to the office until the afternoon; he is out on an emergency; he is out shoveling snow. Aways an excuse, never a call back. Finally we received an email from Mr. CXXXXXX stating that our order will come soon but to cancel we had to fill out a form. Immediately, I requested the form. Then the form did not get mailed until I emailed him again stating that we did not receive his cancelation form. Although he stated that it was mailed much earlier the post mark on the envelope was January 24th. Upon receiving the form we filled it out and sent it back by registered mail on January 26th. It is now February 12th and he has not signed for it. This proving that the form is just another delaying tactic. My wife and I are close to 80 years old. We were raised in a age where a simple handshake was binding. We don't need additional stress in our life. We just want our full deposit back so we can move on.