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            Business ProfileforDiscount Power, Inc.

            Electric Companies
            BBB accredited business

            Current Alerts For This Business

            Government Action: BBB reports on known government actions involving business’ marketplace conduct::
            PURA Settlement Agreement

            On April 27, 2022, Discount Power entered into a settlement agreement with the Public Utilities Regulatory Authority (PURA) that settles a case originally decided on March, 9, 2022 to which Discount Power filed an appeal.

             The March 2022 decision found that Discount Power had violated several Connecticut (CT) state statutes by not properly training and monitoring its agents, implying marketing calls were from utility companies, not clearly explaining the purpose of solicitations by using undefined terminology, failing to accurately explain rates, failing to state and misrepresentation of standard service rates, implying that consumers must choose a supplier, employing unfair and deceptive marketing practices, and conducting improper third-party verifications. These findings led to four penalties against Discount Power including a fine of two million (2,000,000) dollars, a suspension of the business’ CT electric supplier license for three (3) years, payment of restitution to consumers that enrolled with Discount Power during 2018 and 2019, and the business being subject to audit and monitoring requirements in the event of license reinstatement. Discount Power then appealed this decision and it’s findings.

             As part of the April 27, 2022 agreement, Discount Power has agreed to withdraw their appeal, permanently withdraw from the CT electric supplier market, all current CT Discount Power consumers be transitioned to standard services and alert said consumers to the change, and pay a total of one million (1,000,000) dollars to two local utility companies who will then distribute that money to affected consumers. This settlement amends the original March decision. 

            For more information, please view the agreement here.

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 25 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/26/2016

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Discount Power, Inc. offers residential, commercial, industrial and municipal customers with a comprehensive suite of electric energy alternatives.

            Business Details

            BBB File Opened:
            2/24/2010
            Years in Business:
            15
            Business Started:
            5/6/2008
            Business Incorporated:
            5/6/2008
            Accredited Since:
            1/26/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Joel Glassman, Chief Operating Officer
            Contact Information

            Principal

            • Mr. Joel Glassman, Chief Operating Officer
            Additional Contact Information

            Fax Numbers

            • (203) 951-0965
              Primary Fax

            Email Addresses

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/17/2022

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            These ********* called my elderly father and told him that the power company had charged him too much so they were going to give him some money if he gave them his information, he's 74 and just had a stroke. It actually about doubled his electric bill! This happened I guess around May 2022. I took a look at his bill and noticed it was high didn't think too much about it till now thinking it was his central air unit but now its still high and I see that he changed his provider. I asked him how this happened and this is the story he told me. These people have someone that needs to be fired immediately at the least, or if this is standard practice this is criminal. This cost him about $1200! These people are horrible and when I called they said "as of Nov 8th he isn't their "customer anymore" " That's the explanation got! Looking at the reviews they use deceptive business practices obviously and one of their scummy sales guys took advantage of my father. They should be shut down. This is absolutely ridiculous and Im not the first to have a problem like this with them it seems.
            Read More

            Customer Reviews

            25 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Chris F

            01/19/2024

            trolls by cold call phone calls to unsuspecting senior citizens

            Local BBB

            BBB Serving Connecticut

            BBB Reports On

            BBB reports on known marketplace practices.

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