Business ProfileforSimoniz USA, Inc

October 2022 we bought a brand new ***** from ******* ***** in ********** ******* and they told us there was a paint protector on the car and we had no option but to purchase it and then if anything should happen to the car even if we spilled something on it or damage it ourselves, our car paint would be taken care of. January 2024 our car was parked in a parking garage. There was heavy rain that mixed with hard water from the parking garage and it stained our car. It looked like bird poop all over the side of the car that wouldn’t wash off. I brought it to ***** to look at it. Their service manager said it would be protected under the protection plan. His name is Damien T***** and he gave me the number of the warranty company and I filed a claim. The company Simoniz glass refused to even look at our car to fix the problem. They told me they only repair hard water stains, or bird poop. I told them the stain is a hard water stain from the parking garage and he said oh we don’t cover that kind of hard water. They refused to even look at the car. ***** will not call us back and they have been giving us the runaround. My husband did a little research and We ended up fixing it ourselves with a household hard water remover cleaner product that cost under $10 We want the $1750. that we paid for this bogus warranty protection plan back, I can’t help to think how many people have been or will be scammed by this bogus protection plan. ***** is also to blame because they told us we had no option but to buy this protection plan that all new cars come with it and Mazda’s financial manager said if something happens, we will be thankful that we have the warranty. This is a total scam. The ***** dealership we dealt with is ******* ***** at **** ** ******* ***** *********** ** ******