Business ProfileforTremonte Auto Group, Inc.

On July 21, 2023, my husband and I went to the dealership to test drive a 2016 ***** ******. We put a $4000 down payment on it that day, received financing, signed the contract and was told to give them about a week for them to be able to register the car. On Friday, July 28, I sent an email to the salesperson making sure our car was ready for pick up, and he said yes, it was just waiting for us to get it. We drove down on Saturday, July 29 only to find out that they still didn't register it. They said it had something to do with a new registration because we weren't able to transfer the plates because only ***** (my husband) was on the loan. We were then told that they would deliver it to us hopefully by Tuesday, July 31. On July 31, I made contact with the dealership inquiring about when my car was going to be delivered and they said they weren't sure as the payment had not gone through yet. On Wednesday, August 1, I received a call for a GM of sales telling me that they have 10 business days to register he car and they are well within the time frame and that we would have it within the alotted time. On August 3, I received a text from the finance person with a snapshot of a conversation he sent to the guy who goes to the *** asking him to make sure to pick up the ******* plates. That was the last communication I received from the dealership. On Friday, Augusdt 4, I tried calling multiple times and kept getting voicemails. I then called on a business phone that has a blocked number and he answered and told me that the business office was supposed to get in contact with me but nobody had. He then inquired to the guy that goes to the *** about picking up my plates and he said that they are not being released because the *** was unable to process online payments. My insurance agent saw that the car was fully registered at the *** as of Thursday, August 3 at 2PM. They are now telling me that I will have to wait until Monday for the transaction to be completed.