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Find a Location

Family Ford of Enfield, Inc. has 1 locations, listed below.

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    Business ProfileforFamily Ford of Enfield, Inc.

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.25/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/21/2011

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Family Ford of Enfield, Inc. offers the sales and service of Ford automobiles.

    Business Details

    Location of This Business
    65 Hazard Ave, Enfield, CT 06082-3813
    BBB File Opened:
    9/29/2011
    Years in Business:
    25
    Business Started:
    4/1/1999
    Business Incorporated:
    2/26/2008
    Accredited Since:
    11/21/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Christopher Sarat, Owner
    Contact Information

    Principal

    • Mr. Christopher Sarat, Owner
    Additional Contact Information

    Fax Numbers

    • (860) 741-7888
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joel S

    1 star

    07/19/2023

    Took my car to Family Ford for maintenance and an AC repair in the winter. They did $1,200 of work on the vehicle. The first warm day of spring, I turned on the AC and it wasn't working. I brought the car back and was charged AGAIN to fix the AC. So they attempted the initial repair and never even checked to see if it was working. Fast forward a couple months to summer. On an extremely hot day, I got in my car and SURPRISE! AC was not working again. This will now be the third time in six months that I have had to have the AC repaired. I expect this to be free since the mistake was on them, but I guarantee they will try to invoice me for a significant amount. Additionally, the service department spoke down to us like we were idiots. They said "well of course it isn't working, the sensor is broken!" as if I'm supposed to know that. Very frustrated with Family Ford's service all around. I am convinced that they intentionally do cheap fixes with hopes that you will have to return and pay them again. Avoid them at all costs. Just about every other Ford dealer in the area is better.

    Local BBB

    BBB Serving Connecticut

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