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Business ProfileforAirportParkingReservations.com, Inc.
Airport Parking Reservations
At-a-glance
Related Categories
Overview
AirportParkingReservations.com, Inc. and AboutAirportParking.com offers reservation and customer service support by phone and email. They provide consumers the opportunity to comparison shop for parking near the airport through reviews, comparing prices, and reserving a spot.
Business Details
- Location of This Business
- 1186 South St, Suffield, CT 06078-2520
- BBB File Opened:
- 12/11/2001
- Years in Business:
- 26
- Business Started:
- 1/1/1998
- Business Incorporated:
- 9/11/2001
- Type of Entity:
- Corporation
- Alternate Business Name
- ShuttleFinder.com
- AboutAirportParking.com
- Business Management
- Ms. Cathy York, Customer Service Manager
- Mr. Carlos Chilin, General Manager
- Ms. Christine Savage-Wright, Customer Service Manager
- Contact Information
Principal
- Ms. Christine Savage-Wright, Customer Service Manager
Customer Contact
- Ms. Christine Savage-Wright, Customer Service Manager
- Additional Contact Information
Website Addresses
Customer Complaints
33 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We had flight from ******-***** Jan. 11-15 for my brother's memorial service. I made parking reservation for these dates with Regal Parking. Before I could check in for my flight on Jan. 11th, it was canceled by ****** Airlines (due to door blowing out of the *** 9 aircraft.) We had to take a different flight on Friday, Jan 12th. I picked Regal Parking due to the fact it said "Free Cancellation" on the website. My ID# ********; I was charged $48.91. However, customer service told me to cancel the existing reservation and make a new one for the correct days (now Jan. 12-15.)- new reser. ID# ******** and was charged $41.41. The day I go to travel, I can't find ** ****** ****** as it does not exist! Instead it's a parking lot with an address **** ****** ****** and the name ARB parking. Went into a trailer onsite, I am told to give them my keys! I paid for self-parking, uncovered, with a shuttle to the airport. The man says "NO, this is 3rd party and we park your car! Give me your keys!" I asked how I would know where my car was on Monday when I returned-he said "we will bring your car to you." You have a text on your phone to contact us when you come back." We had to quickly unload the car, get in line for a shuttle and left for the airport. While we were in flight on Friday, our return flight was canceled on Monday Jan.15th! (Again due to the aircraft issues with the *** 9.) We were put on an earlier flight on Sunday, January 14th! Now in ******, I had no text! I found a number on my receipt and called and we waited >20 minutes for a shuttle. Seems they only run one shuttle at a time even though other shuttles are at the parking lot! Each shuttle was filled and my husband and I got the last two spaces! When I get back to the trailer to retrieve my car, I asked for a one day credit as we had to return one day early. He told me call 800 number, but no one ever answers! I left a message, but no call. I want $16.84 refunded ($6.49 Serv chrg and 1/4 of $41.41)
Customer Reviews
9 Customer Reviews
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Most Recent Customer Review
N. K.
1 star
07/25/2023
I paid for a pickup service. Called them 24 times in a 45 minute period. They never picked up the phone or responded. Ended up paying a cab to get me to the lot which negated any savings made parking with them. DO NOT BOOK WITH THIS COMPANY!
AirportParkingReservations.com, Inc. Response
07/27/2023
Hello,
It looks like you emailed us on 7/25 and we responded with the following statement:
" We are sorry to learn that you had an issue with your recent reservation. Although Park 'N Go (FLL) Airport Parking is part of our reservation network, it is independently owned and operated. We will certainly follow up with their management team regarding your concerns.
Due to the circumstances, we placed a credit of $10.00 on your AirportParkingReservations.com account which can be applied to the prepaid amount on your next reservation through our website.
We apologize for any inconvenience caused by this situation. We value your business, and we hope that we can help provide you with a better parking experience in the future."
The credit that we applied to your account can be used toward airport parking at any facility that airportparkingreservations.com partners with. We have also shared this feedback with lot management, thank you.
Customer Response
07/28/2023
As I discussed wiht you previously, you provided a service which you charged me for. Part of that service I paid for included a pickup. You did not pick up your phone for over 45 minutes and did not provide me with the pickup. I had to pay for a cab to take me to your lot and all I asked was for the $13 reinbursement. I provided you a picture of all the call attemptes and a copy of my cab receipt. I am not interested in a $10 credit which is less than what I actually paid to get to your lot. I would like what is fair, a $13 reinbursement.
AirportParkingReservations.com, Inc. Response
08/01/2023
Hi,
I would like to clarify our business. Airportparkingreservations.com is a third-party reservation service. We do not operate any of the parking facilities or hotels on our website. Service provided by our partners are the sole responsibility of our partners so any numbers that you called were not most likely not to airportparkingreservations.com but directly to the parking lot. I am clarifying this because we advertise the service that our partners offer so if you did not receive the service offered by our partner, it is best to lodge a complaint with their management team. As a courtesy for the missing portion of your free shuttle service, I have issued a refund of $13 on behalf of the Park 'N Go in Fort. Lauderdale. You should receive this in 5-10 business days, good day.
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