Business ProfileforDHD Windows & Doors LLC

We contracted DHD to replace all our windows & sliding glass door on 10/18/2022. Our order totaled $26,567 & included 11 windows and 1 sliding glass door. The DHD installation team finished on 2/10/2023, leaving us with 11 functionality issues & multiple cosmetic issues. Functionality issues included a broken handle, condensation issues between interior & exterior glass, a bent frame, a cracked panel, windows installed with broken glass, interior blinds that did not work, a missing screen & a panel with damaged seals. Cosmetic issues included a chip in the vinyl frame of the door, visible bronze exterior paint overspray that we paid more for we paid more on the white interior frame & many corner welds that were metallic rather than painted white as contracted. After 15 total days of no communication by DHD, we were finally given a “recovery installation” date of 4/14. The installation team & 1 service technician could not complete the “recovery” successfully on 4/14 & again left us with multiple issues. The new panel to replace the cracked panel arrived damaged & needs replacing, the wrong size screen was ordered for the missing screen, the wrong size panel was ordered for the panel with damaged seams, our screen door on the sliding glass door will not close properly after the sliding glass door panel with non-working blinds was replaced, the handle on 1 panel is now visibly twisted & bent after the opposite panel with condensation issues was replaced & the largest window installed with broken glass was not replaced as agreed upon because DHD did not send the right team to replace it after having 9 weeks lead time. Gary M****, DHD's sales manager visited on 4/14 & said the magnitude issues was unacceptable but he could do nothing about cosmetic issues & the wait for the rest would likely be 6 weeks. DHD has not provided the service or product we were contractually obligated to receive for $26,567.