Business ProfileforBantamWesson

Christmas Eve 2022 my kitchen sink pipe froze. I phoned BantamWesson, whose website said they do plumbing 24/7. The person I spoke with said he was too busy but would come first thing next day. He arrived 11 AM. The pipe had burst. He made a long phone call. (Connecticut License Lookup says he is not a licensed plumber.) Another man came. They spent time in the bathroom, doing no work in the kitchen. One left saying he would return Tuesday. The other did nothing to fix the pipe, saying he would be back Tuesday. I canceled re Tuesday. BantamWesson billed me $572.16. Their next bill was for $888.02. (Bills now come from ******* ****** *********, the company having changed its name.) They pursue me with a collections lawyer and threaten me with court. They did not fix the problem I called them about but demand I pay them $888.02. I was 86 years old and this is Elder Abuse. Their excuses: 1) They didn't come when called because others had no heat. Their advertising 24/7 emergency service is false advertising. 2) They claim they fixed a “burst supply” to the toilet. This is untrue. The toilet was working before they came. 3) They claim they fixed the toilet fill valve. I had nothing the matter with the toilet fill valve. 4) They claim they fixed the bathroom sink faucet. I had difficulty with the handle. The Plumbing Division Manager wrote that “probably occurred from the main water being turned off and back on,” whcih they did. 5) He says they “isolated the water pipes to the kitchen, so you could at least have use of one toilet and one sink.” Had they fixed the pipe that would not have been needed. 6) He claims “Both of them communicated with you throughout the process and offered realistic solutions to your problems.” This is untrue. BantamWesson did no work I asked them to do. They claim other work which wasn't asked for and didn't need doing. They bill me $888.02, hit me with a collections lawyer, threaten me with court.