BBB Accredited Business since 07/13/2006
Phone: (603) 285-0400Fax: (603) 285-042085 Industrial Park Drive, Dover, NH 03820
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This company designs and manufacturers hand crafted wine cellar components, wine rack kits, refrigerated wine cabinets, custom wine cellar doors, cigar humidors and gun cabinets.
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A BBB Accredited Business since 07/13/2006
BBB has determined that Vigilant, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Vigilant, Inc.'s rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Vigilant, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Type of Entity
Incorporated: February 1995, NH
Contact InformationPrincipal: Charlie Griffiths (President)Customer Contact: Lisa Pinault (Dir of Sales & Mktg) Kristy Ford (Marketing Specialst)
Number of Employees
Wine Storage Equipment, Custom Doors, Cigars and Cigar Accessories, Cabinets, Wine Cellars, Gun Safes
Products & Services
Refrigerated and Non-Refrigerated Wine Cabinets
Wine Cellar Doors
Refund and Exchange Policy
Vigilant's refund policy states the following:
Vigilant's philosophy has always been to manufacture the highest quality crafted products. We believe that our products achieve a level of satisfaction for our customers that no other product can. Of course we want you, our customer, to be the final judge of this. For your protection, we have a 100% unconditional guarantee on our standard products.*
If for any reason you are not satisfied with your Vigilant purchase within the first 30 days of receiving it, return it to Vigilant in original condition and original packaging and be issued a full refund, less inbound and outbound freight. If you prefer, you may request a replacement product instead of a refund. We don't want you to have a Vigilant product that you are not proud to own.
*Standard products covered under this guarantee do not include: custom designed or fabricated cabinetry or racking manufactured with custom woods and/or finishes; pre-hung entry doors; or custom-designed components or cabinets.