BBB Business Review

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BBB Accredited Business since 07/13/2006

Vigilant, Inc.

Phone: (603) 285-0400Fax: (603) 285-042085 Industrial Park Drive, DoverNH 03820

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Description

This company designs and manufacturers hand crafted wine cellar components, wine rack kits, refrigerated wine cabinets, custom wine cellar doors, cigar humidors and gun cabinets.

BBB Accreditation

A BBB Accredited Business since 07/13/2006

BBB has determined that Vigilant, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Vigilant, Inc.'s rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Vigilant, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 07/22/1996Business started: 01/01/1994Business started locally: 02/01/1995
Type of Entity

Corporation

Incorporated: February 1995, NH

Contact Information
Principal: Charlie Griffiths (President)Customer Contact: Lisa Pinault (Dir of Sales & Mktg) Kristy Ford (Marketing Specialst)
Number of Employees

35

Business Category

Wine Storage Equipment, Custom Doors, Cigars and Cigar Accessories, Cabinets, Wine Cellars, Gun Safes

Products & Services

Wine Cellars
Wine Racks
Refrigerated and Non-Refrigerated Wine Cabinets
Wine Cellar Doors
Cigar Humidors
Gun Cabinets

Refund and Exchange Policy

Vigilant's refund policy states the following:

Vigilant's philosophy has always been to manufacture the highest quality crafted products. We believe that our products achieve a level of satisfaction for our customers that no other product can. Of course we want you, our customer, to be the final judge of this. For your protection, we have a 100% unconditional guarantee on our standard products.*

If for any reason you are not satisfied with your Vigilant purchase within the first 30 days of receiving it, return it to Vigilant in original condition and original packaging and be issued a full refund, less inbound and outbound freight. If you prefer, you may request a replacement product instead of a refund. We don't want you to have a Vigilant product that you are not proud to own.

*Standard products covered under this guarantee do not include: custom designed or fabricated cabinetry or racking manufactured with custom woods and/or finishes; pre-hung entry doors; or custom-designed components or cabinets.

Alternate Business Names
Vigilant Woodworks, Vigilant Incorporated
BBB Program Participation
This company participates in the BBBOnLine Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.