Business ProfileforQuality Design Nor'Easter Swimming Pools, Inc.

We did a full tile replacement (costing $3,500) for our pool with the business in question in the Fall of 2020 (after the season had ended). Our tile stayed intact during the 2021 season but as of the Spring of 2022 it started falling off in large chunks. By doing a full tile replacement, it was warrantied by the business for three years. I started emailing Matt R*** (my main contact) in June/July of 2022 when the pool was opened and I noticed the issue, hoping we could get on the schedule for the end of that season to fix the tile while under warranty. Matt had told me the repair would happen in the Spring of this year (2023) which has come and gone. Someone else at the company named Frankie assured me when I called in late May that I would be getting a phone call from the person who would do our repair which has still never happened. At this point it's been over 1 full year of getting the run around from this company on when my tile can be fixed per our contract and many communications. I summarized all of this in an email to the company dated 6/24/23 and asked for a resolution the response I got was from Frankie saying her tile person won't call her back and therefore she has no one to do the repair. They've given me zero reassurance that this work will ever be done. At this point because our pool needs a full tile replacement again and was under warranty with a company that refuses to do the work, I am requesting a payment from them of $3,500 so that I can find someone myself to do the repair. We had a contract, they broke it, the work still needs to be done.