Business ProfileforHoyt Masonry, LLC

Avoid. I was under time constraints to resolve water leaks through
my center chimney before having my roof re-done. While other masons
were booking out 2-3 months, Mr H*** was available (red flag!), so I
hired him. My experience mirrors the complaints registered against
him with the Better Business Bureau: prompt, friendly, apparently
knowledgeable, communicative right up until he is fully paid. Then a
no-show for followup work when the problems persist. I was taken.
Don't be.

If you need more details:
- Mr H*** showed up promptly several days after calling him, early
in AM. Very friendly.
- Mr H*** saw the leaking in the attic as his appointment was in the
midst of a prolonged rain storm. He was willing and did climb onto
the roof to inspect the chimney.
- Got his word that his solution of coating the chimney crown and
waterproofing the entire chimney would resolve the leaks
- He was available to make the repairs a few days later.
- I hired him for $1600.
- He returned, with my permission, while I was on vacation, to make the
repairs. According to my video doorbell recordings, he was on sight
(drive-in to drive-out) for a grand total of 1hr 16min.
- Got 30 minutes of his son's time several days later to waterproof
chimney in the attic.
- Do the math. Fair deal?
- A week later, we had a heavy, prolonged rain storm. His repairs did
not pass the test. While one area of leaking was better, there was
still heavy leaking in all 6 buckets on all four sides of the chimney.
- Tried repeatedly to get him to return to examine and make further
repairs. I assumed he would honor his word and his work. Don't assume.
- After repeated delays and excuses (same scenarios as in the BBB
complaints against him), we finally agreed to what I thought was a
firm, committed date/time for him to return.
- Never showed up. Got no response to several phone calls and no replies
to several texts that I sent him that day.
- No response at all since.
- Had to hire a second masonry company. Took more time (and more money),
but it was well worth it. What a difference! It took three months,
but after 24 man-hours of masonry repair and cap installation over
two days, my water leaks are finally solved. Well worth the wait.
- Save yourself a step. Go with someone else to begin with, even if
it means waiting several months.