Business ProfileforCrossroads Contracting

Our experience started with our remodeling consultant, Crystal who was very knowledgeable and helped thoroughly explain the remodeling process. She was well prepared with documentation, pictures of completed work, and references to back up Crossroads Contracting commitment to customer satisfaction. She was able to promptly answer any questions we had and made herself available any time, which was especially challenging during this pandemic. It was very clear that Crystal enjoys what she does and who she represents, which validated that we made the right choice in contractors. Keri helped us with material selection and provided a lot of samples and colors to choose from for the siding, rails and banisters, roofing, and shutters. Shaun, one of the project managers, was on-site for a site inspection and helped determine the type and color of shingle that we needed for the farmer's porch through visual inspection of the current roof. That was a testament to his experience in the industry. Our project manager, Darren is knowledgeable and has an amazing temperament. Even though we explained the previous challenges we had with other repairs, Darren assured us that Crossroads could successfully manage any issue they encountered and would ensure the project was completed to our satisfaction. Within 45 minutes of starting the project, the team encountered their first issue involving excavation and a leach field that is too close to the house. He presented some options which included resurfacing the existing decks or getting into a more involved project that would require movement of the leach field. Ultimately we settled on leaving things as is, until we could afford to replace the septic and leach field which would then be relocated. Darren was also good at communicating schedule changes or change orders and helped us with managing the construction loan with Salem Five. The remodeling team, Sam, Keith, and Kim were amazing. They have an incredible work ethic and always showed up when I would not have expected (heavy snow, temps in the teens). Despite the additional effort of trying to manage the weather and its impacts to the job site, they took the entire thing in stride and successfully completed the work ahead of the proposed schedule even with the weather impacts. Sam did a fantastic job interpreting the site plans and making them a reality for us. When John proposed alterations to existing work, Sam happily agreed and made the changes. Sam also takes a tremendous amount of pride in his craft and if he saw that something wasn't quite right, he would make sure that it was corrected to his satisfaction. Jeff, the electrician, was also amazing. We did not know what to expect with the installation of the backup generator, but we did not expect that our main breaker box would be cleaned up in the process. I am also very impressed with how quickly Jeff was able to get installation complete with minimal disruption to the electricity within the house, which was very important because the kids were remote schooling and I was working from home at the time. The team responsible for the siding worked very quickly in low temperatures and snowy weather to ensure the house was minimally exposed. They also did a really good job with site clean-up which was also challenging with the snow on the ground. Overall, this experience has been amazing and working with so many dedicated professionals has been a delight. My previous experiences with contractors have ranged anywhere from good to horrible, but working with everyone at Crossroads has been a consistent, joyful experience. My family and I couldn't be happier with how the renovation turned out. It definitely exceeded everyone's expectations and now we are happy to say this home is our happily ever after.