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In Concord, NH

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Consumer Complaints

BBB Accredited Business since 11/01/1976

Ben's Auto Body, Inc.

Phone: (603) 436-3115

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
07/30/2013Guarantee / Warranty Issues | Read Complaint Details
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Additional Notes

Complaint Category: Failure to provide promised written warranty or guarantee

Complaint: We had body work done at Bens because they claim to have a lifetime warranty. Well they say there warranty is for workmanship and will not cover rust.
Body work and repairs done to our 2000 Jeep Cherokee. Bens Auto Body replaced the rear hatch, rear bumper and repaired and painted the left rear quarter. All three things are rusting from under the paint indicating improper preparation. That is workmanship! They are claiming they don't cover rust and that the vehicle is 13 years old. Lifetime warranty does not mean 13 years old. This is sad the three things that they fixed and replaced and painted are the three things that are rusting under the paint. These parts were brand new and are 10 years old now as the time of repair was 2002. Bottom line is the parts were not prepped right and are bubbling under the paint and from the inside which was not prepped right. That is workmanship and they do not want to honor it and are trying to get out of it on there rust stipulation.
Jeep Cherokee XXXX X door wagon sport
Work was completed on 11/4/02 (date on invoice)
Paid $3381.65 by insurance company ************* and deductible paid by me of $250.
Claim # XXX-XXXXX

Business' Initial Response
Contact Name and Title: ****** * *********, **
Contact Phone: XXX-XXX-XXXX
Contact Email: ******@bensautobody.com
Our front office appraiser determined that rust was from wear & tear of driving the vehcile, however, the shop manager (***** *********) is willing to take another look at the vehicle with the owner. I will have **** from our shop call the ******'s and set up an appointment.

**** *********, ***
VP

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Auto Body Repair & Painting

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