Business ProfileforQuality Life Solutions, LLC

I placed 2 service calls with this company to come fix my water system on 2 separate issues. The first call - they came to fix and quoted me $2,259 to extend my water line 200 feet and prime my water line and get me fixed basically. That call turned into $3,547 being billed and them claiming my water pump needed to be replaced because it couldn't keep up enough pressure. I disagreed with them replacing the pump, and never signed anything saying i was okay with that, and I kept it as a backup in case something else happened and just paid the invoice and moved on. Fast forward 3 weeks - my water line broke due to the freezing weather - which was completely my fault and i take ownership of. Which led to the 2nd call. The 2nd call - i call them out here because of a cracked pipe. Again, they say the pump is broken, the new one. I tell them i would like them to put in the old pump ( that they said wasnt good and charged for new one) and guess what! It worked perfectly fine and is in place currently and working still! Huge red flag there. Anyway, so they go on about the service call and get the line primed and fixed all the way up to the house, but not throughout the house. They say it is ready to go and so I see the pressure primed and assumed everything is fine and go to open the pipe to supply water to the house - and it created so much pressure that it cracked my retention tank. They then quoted me $2,765 to replace the tank - which they touched and broke. In the contractor or trade world - you usually own what you touch. They are denying fault - and i have called other plumbers to get a 2nd opinion and explained this scenario and every single one of them agreed with me and said Quality life probably has commissioned employees, which could be true, not sure. Either way - i feel taken advantage of and would like them to at least come fix what they broke or let me invoice them for another plumber to fix because I don't feel confident in their work.