Business ProfileforDreadhead HQ
At-a-glance
Related Categories
Business Details
- Location of This Business
- 7001 Saint Andrews Rd # 302, Columbia, SC 29212-1137
- BBB File Opened:
- 12/14/2001
- Years in Business:
- 25
- Business Started:
- 10/1/1999
- Business Started Locally:
- 10/1/1999
- Number of Employees:
- 3
- Contact Information
Principal
- Mr. Dan Gutting, Owner
Customer Contact
- Mr. Dan Gutting, Owner
- Mr. Jonny Clean
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Kamil L
04/28/2022
25.Mai 2021 is when my account was created. Should be the day I ordered, or maybe the day before. That makes almost a year. 11 Months straight.
My order did never arrive, and after the first 2 emails it seems they got annoyed with me asking when my freaking order will finally drop in front of my door, and just stopped responding all together, But the shop is still online, so I can only assume they are actively ignoring me for asking where my order is.
At one point there was a mention of some ominous time frame that had to pass before they could be sure the package was lost, but now I understand that those were all just tactics to keep me busy, since even after repeadetly asking how that time frame would look at the relevant time, no time frame was ever stated to me.
They even had the guts and wrote a last email a few months later, where they casually asked if I had received my order. (Because the guy from customer service really cares that buyers are satisfied and all... lol) But when I then again stated that I had not, contact broke of entirely on their side.
By now, I wrote like 10 mails asking how they would explain that they still to this day do not refund my money, no answer,
And now comes the kicker. The other day, I was curious, maybe the order is sitting in a post center near me I figured, so I looked;
Status
Label Created, not yet in system
After 11 months, they could not be bothered to even send the **** order.
So if you want to give away money to a bunch of stoners, it`s better to take a 20 and give it to a homeless person. They at least say thank you.
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