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Consumer Complaints

BBB Accredited Business since 07/09/2010

Shirey Heating & Air, Inc

Phone: (803) 791-1610Fax: (803) 739-9127

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
08/03/2015Guarantee / Warranty Issues | Read Complaint Details
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Complaint
We specifically asked what had to be done and what the charges would be. They made up additional charges on the day of repairs.
On day of inspection we asked what the exact problem was and how much it was going to cost. On day of repairs the technician said that there were other issues that always had to be fixed or replaced when this kind of repair was made. Called the office and talked with the technician that did the initial inspection and he said that the additional part was never under warranty and always has to be replaced when doing the repair. We were told that we only had to pay for labor and any additional Freon that might had to be added. Even though he knew it had to be replaced from initial inspection date.

Desired Settlement
I would like to be refunded for the extra part that was not mentioned on day of inspection.

Business Response
I spoke with this client regarding his complaint and explained that he was not charged for a part. Because he is a valued, repeat customer, Mr ******** was only charged $270.00 for the service call. In contrast, Mr ******** was charged $400.00 for his first service call with us in 2013. At this time I am unable to refund Mr ******** for a part he was not charged for.

Thank you,

******* ******

Industry Comparison| Chart

Heating & Air Conditioning, Air Conditioning Contractors & Systems, Heating Contractors

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.