Business ProfileforCNT Foundations

On 1/15/2018, we were charged $15,288.00 for repairing the foundation in our home. Among the paperwork we received, there is a document that states that "CNT Foundations has the most comprehensive warranty in the industry. All of our piers come with a lifetime transferable warranty. No strings attached! .In another section they also state that they are " The only company with a 100% lifetime transferable warranty." About a year ago, we began noticing that the floor in the kitchen (one of the areas treated) had started to sink. We had also previously notice that the floor in another room, the drop sill that they allegedly installed was bowing significantly. Given that they reported a lifetime warranty, I proceeded to contact them to tell them about the issue and request if they could come look at the issue. It took me about three phone calls to finally get in contact with Chane, the production manager, who then proceeded to arrange for someone to come on March 17th. Craig came on that day, looked at two areas of the house. and explained to my husband that in the area of the kitchen the issue was the beam needed to be shimmed and additional support needed to be added to the exterior wall of the kitchen. the second area had a bow in the drop sill and that he would come the following Monday to add a steel member to replace the bowed 4 X 6. My husband took off work that day to meet with him and further look into the issues of the foundation. He never came and never called. I called to ask when Craig was going to come and spoke with a lady that said would find out what happened and would call me back the next day. She never called back. My husband called a couple days ago and talked to man who identified himself as the owner of the company (My husband cannot recall his name), and he stated that they couldn't lift it (Which was not what was being asked for them to do) and left it at that. they have not even tried to contact us to resolve this issue.