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BBB Business Review

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BBB Accredited Business since

OrangeOnions

Phone: (877) 457-5238 21930 Miles Rd, Cleveland, OH 44128 http://www.orangeonions.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that OrangeOnions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for OrangeOnions include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on OrangeOnions
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: August 24, 2007 Business started: 04/01/2006 in OH Business incorporated 01/29/2007 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Dovi Kutoff, CEO
Contact Information
Principal: Mr. Dovi Kutoff, CEO
Business Category

Online Retailer General Merchandise - Retail Housewares - Retail Toys - Retail

Method(s) of Payment
Visa, MasterCard, Discover, American Express, PayPal, Amazon Payments, Google Wallet
Refund and Exchange Policy
New, unopened items may be returned within 30 days of delivery for a refund or equal replacement. All returned items must be received at their processing facility within 14 days from the date the return is authorized and must be returned in unused, sellable condition with all original packaging materials included in order to receive credit. OrangeOnions inspects all returned items and reserves the right to award only a partial refund or store credit for opened or used merchandise.
For returns regarding the product itself (not working, missing pieces, etc.), please review the owner's manual and information contained in the product packaging for warranty information. Products that are under warranty should be returned to the Manufacturer's Warranty Center and not OrangeOnions.
Alternate Business Names
Kutoff Enterprises, LLC OrangeOnions.com
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.