BBB Business Review

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This business is not BBB accredited.

JoyFay Delicate

Phone: (510) 984-3568 View Additional Phone Numbers 1200 E 55th St, Cleveland, OH 44103 View Additional Email Addresses http://www.joyfay.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for JoyFay Delicate include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for JoyFay Delicate include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

6 Customer Reviews on JoyFay Delicate
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 6

Additional Information

BBB file opened: January 23, 2013 Business started: 01/01/2009 Business incorporated 04/12/2010 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Dr. Nikola Matic, Owner
Contact Information
Principal: Dr. Nikola Matic, Owner
Business Category

Online Retailer General Merchandise - Retail Toys - Retail Formal Wear Dresses - Wholesale & Manufacturers

Products & Services

JoyFay Delicate sells the following brand(s): Joyfay, Ussolid

JoyFay Delicate offers the following product(s): home and garden utilities, industrial equipment, Stuffed toys

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: Closed
Su: Closed
H: Closed
Method(s) of Payment
Credit card and wire transfer.
Service Area
This firm's address at 11460 Euclid Avenue in Cleveland, Ohio, is a UPS Postal Mailing Box. The firm claims to have a warehouse in Cleveland, but has not shared that address with BBB.  The company's headquarters address is unknown.
Alternate Business Names
Joyfay International LLC

Customer Review Rating plus BBB Rating Summary

JoyFay Delicate has received 2.56 out of 5 stars based on 6 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.