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Find a Location

Hoodmart, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Hoodmart, Inc.

      null Elyria, OH 44035-6285

      BBB Accredited Business
    • Hoodmart, Inc.

      null Cambridge, OH 43725-6808

    Business ProfileforHoodmart, Inc.

    Restaurant Equipment
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/18/2012

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    HoodMart.com is Your One Stop Hood Shop™ for commercial and restaurant kitchen exhaust, grease, odor and fume ventilation equipment as well as walk-in coolers and freezers for everyday food service and retail businesses. Every commercial kitchen exhaust hood and ventilation system is available with pre-piped fire suppression and ductwork.

    HoodMart offers a full line of kitchen ventilation system packages, ventless hood systems, exhaust and supply fans including direct fired heaters, electrical controls, ductwork, and fire suppression systems. They also offer Walk-In Refrigeration, which is as important to your kitchen as your exhaust hood system. Walk-In Refrigeration is available as box only or you can choose self-contained or remote refrigeration.

    Products & Services

    COMMERCIAL KITCHEN VENTILATION SYSTEMS, COMMERCIAL KITCHEN VENTILATION SYSTEMS

    Business Details

    This is a multi-location business.

    Find a Location

    Hoodmart, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Hoodmart, Inc.

        null Elyria, OH 44035-6285

        BBB Accredited Business
      • Hoodmart, Inc.

        null Cambridge, OH 43725-6808

      Location of This Business
      Elyria, OH 44035-6285
      BBB File Opened:
      3/2/2012
      Years in Business:
      20
      Business Started:
      9/14/2004
      Date of New Ownership:
      2/25/2016
      Business Incorporated:
      9/14/2004
      Accredited Since:
      4/18/2012
      Type of Entity:
      Corporation
      Business Management
      • Mr. Dennis Ostergaard, IT Manager
      • Mr. Sacha Polakoff, CEO
      • Mr. Paul Balodis, Controller
      Contact Information

      Principal

      • Mr. Dennis Ostergaard, IT Manager
      Additional Contact Information

      Fax Numbers

      • (800) 716-1214
        Primary Fax
      • (440) 365-2100
        Other Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jill T

      2 stars

      07/06/2024

      We purchased a 12' hood kit for around $14251 + $2000 for shipping. When the product arrived 4 weeks a later it was damaged and had to be returned. It was deliver un-crated on a single pallet. That was easy enough but we were told shipping would take 10 days and it took another 6 weeks to receive a new hood. When it arrived it look like they tried to makeshift a crate but it was all broken up. We were told we had to take it up with the shipping company. They put on the truck and the rest is out of their hands. The customer service gal was very rude. This threw us way off schedule and we were scrambling to get contractors back. Several Hood installers in our greater area refused to work on a Hoodmart hood and one quote we got was $75,000 for installation. When we finally got it installed the state inspector made us rewire the lighting. The hood is marketed as "zero clearance" but we were required to leave a 12" gap between the ceiling and the hood. Finally we had to order a control box that was not included in the package for another $1300.00. When it arrived our electrician ( who professionally installs hoods and fire suppression) was unable to hook it up. He called the support line on the box and determined we were not sent the proper box. Because of our upcoming opening we paid an additional $2000 to have the electrician build one and install it. Hoodmart would NOT accept a return on electrical parts. He insisted that the part could have been used if our electrician had called him directly not the help line on the box!???????. Do not buy from hoodmart!!!!! They were unhelpful and when we spoke to the **** fire installer he said they run into this with Hoodmart a lot.

      Hoodmart, Inc. Response

      07/17/2024

      Thank you for taking the time to post your review. We believe all reviews, good and bad, are an important tool in helping us improve our products, people and services. It seems that there are several items in your comments that we need to address. Your sales rep has reached out to you and left a message so we can try and work through each of these items. Please call her back at your earliest convenience. We look forward to working with you.

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