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BBB Business Review

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BBB Accredited Business since

Fast Track Auction Sales

Phone: (440) 653-9321 Fax: (440) 653-9323 150D Keep Ct, Elyria, OH 44035 http://www.fasttrackauction.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This firm provides an online auction service. As with any auction, consumers should make every attempt to inspect at preview time any items on which they may be bidding.
In addition, consumers should be aware that bids may not be retracted and items that are not picked up or shipped or paid in full within the prescribed time once the auction has ended will be forfeited.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Fast Track Auction Sales meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Fast Track Auction Sales include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 14 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 14

Customer Reviews Summary Read customer reviews

17 Customer Reviews on Fast Track Auction Sales
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 14
Total Customer Reviews 17

Additional Information

BBB file opened: January 29, 2010 Business started: 05/01/2006 in OH Business started locally: 03/01/2009 Business incorporated 04/22/2005 in OH
Type of Entity

Corporation

Business Management
Mr. Raymond Donsante , Owner Ms. Katie Donsante
Contact Information
Principal: Mr. Raymond Donsante , Owner
Business Category

Internet Auction Service

Method(s) of Payment
American Express, Discover, MasterCard, Visa
Service Area
This firm has locations in Ohio, Arkansas, and New Jersey. Its headquarters is located in Elyria, Ohio, which in the Cleveland BBB's service area. It was previously headquartered in Cincinnati, Ohio.


Customer Review Rating plus BBB Rating Summary

Fast Track Auction Sales has received 3.87 out of 5 stars based on 17 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.