Business ProfileforP.K. Wadsworth Heating & Cooling, Inc.

In November, my furnace would cycle once, and then not turn on again. PK Wadsworth made four service calls to my home to fix the issue, 11/20/23, 11/27/23, 12/28/23 and 1/03/24, resulting in three misdiagnosis of my furnace issue and the unnecessary replacement of parts that were not broken and did not fix the issue. 11/20/23 - Replaced fuse and thermostat, $413. Technician pushed to have me purchase a new furnace, using CO2 emissions as a scare tactic. Furnace CO2 emissions were way below the danger level. 11/27/23 - Technician drained the hose. No charge. 12/28/23 - Technician ret'd and diagnosed that furnace required a new motor. Again, a push to purchase a new furnace. "I can have a team out tomorrow to give you a quote and we can have a new furnace here next week . . ." 1/03/24 - Technician installed the new motor for $680. After every service call, the technicians stood in my kitchen and asked me sign an iPad stating that the work was done satisfactorily. Because the issue was that my furnace cycled on once, and then would not cycle again, the furnace was always operational when I signed the iPad. After the technician left, and the furnace needed to cycle again, it did not, problem NOT solved. I also want to note that the company clearly emphasizes sales training to push for the purchase and installation of new furnaces. I finally called ***** ***** of Climate Systems and within a few hours he correctly diagnosed the issue, a broken circuit board, and repaired the furnace ($754.50). It's worked ever since. *** **** confirmed that PK Wadsworth had replaced parts unnecessarily, including the motor, and had misdiagnosed the problem each time. I called PK Wadsworth twice to discuss the issue and MY CALLS WERE NEVER RETURNED. I asked the credit card company to withhold the $680 charge, and PK Wadsworth did not respond to their request, either. I am not contesting the first, $413, bill but I should not pay for the motor I didn't need ($680 bill).