Business ProfileforAction Door

Called Action door on 2/13/24. Estimate given from **** that a new torsion spring would cost 250 dollars. I called back later to schedule an appointment because that estimate was the best compared to other local places around. Appointment schedule for 2/14/24 and I told **** I wouldn't be home, but my wife would be here. **** came on 2/14/24 to do the project and he told my wife the cost was 299 dollars, 50 dollars more that what I was told over the phone. Also a 25 dollar Surcharge was added. When asked what the surcharge was, was told "It is added to everything." My wife let the guy **** preform the repairs texting me when I was at work. The next day I called and talked to ******, and she explained to me that I was "mis quoted" by ****, and the cost of the part was 299. Ok so 50 dollars more. When I asked about the surcharge and what it was for she explained that the 25 dollars was charged to everyone. I asked why they do not let the customers know that a surcharge would be added, she didn't know have an answer except to point the finger at **** saying he should have been upfront with me when I scheduled the appointment. Lastly, the service contract shows a balance of 324.00 dollars, They charged my credit card $330.48. Called for a second time, talked to ****** who again apologized, pointed the finger as **** and said a credit card fee was applied of $6.48 was applied because we did not pay at the time of service. She said the only reason I didn't pay at time of service is because **** was checking on the price due to the miss quote, otherwise we wouldn't have paid it. ****** did apologize and told my wife she would email a different invoice which she never did. I am contacting the BBB because of fraud, I was fraudulently overcharged by Action Door, what a scam. Mis quoted $50 Surcharge of $25 "just because" no explanation given? Credit Card fee charged because of "convince" which we shouldn't have used the credit card in the 1st place.